This website uses cookies to ensure you have the best experience. Learn more

Workplace Supervision Essay

1882 words - 8 pages

PROVIDING TOTAL QUALITY THROUGH A MODELED CUSTOMER SERVICE APPROACH

Workplace Supervision
Elnora Farmer
11/30/12

A good customer service model is key in creating total quality for your business. The concept of selling quality service has been tried and proven. If you look closely you will see that the reason why most of these companies thrive so well is not just because the product that they are selling is better than the next brand, but because they sell you that product with an extra something that you really makes you feel good and makes you want to keep coming back to buy from them. If customer service wasn’t so important then why ...view middle of the document...

That’s genius marketing. For you to have such dedicated customers, you must maintain that high level of customer service.

Chic-fil-A are normally timed to make sure that their orders are completed within a timely manner and awards are given to the employees who is the fastest. This ensures that customers are truly getting “fast food.” (Salter, 2012) If I know that I can drive through and get my food within 90 seconds of ordering versus waiting in line for close to 10 minutes, then certainly I will want to continue to come back. In order to know if you’re providing great service you have to evaluate yourself, and Chic-fil-A spends a million dollars in evaluations with additional focus groups, and quarterly phone surveys with customers. Each chain would receive a two page detailed report detailing how it’s doing in each area and how it compares to the top performing chains. This way they’re able to track what is working and what isn’t.

Ultimately it all boils down to the hiring process. The process of becoming a franchisee is worse than getting into the CIA according to Chic-fil-A’s president. Your spouse and parents get interviewed as well to ensure that you share the same corporate values. Corporate values of servant leadership, leadership that serves the staff as the staff serves the customers. This modeled approach to customer service is what has kept Chic-fil-A in business as one of the best fast food restaurants now.

Other companies have seen this modeled approach and how effective it truly is and has turned it into their own training program. Starbucks is one of these companies. When you think of Starbucks you think of great coffee that you know by distinct names that you always want, not how over priced they are but how fast you get your coffee when you drive through or come in and also how very pleasant the staff always is. Starbucks takes a similar approach to customer service as Chic-fil-A. They offer products that are tailored to customers and by doing this, customers in turns feels special and privileged and want to keep coming back.

One of Starbucks core value is to create an uplifting experience in “Customer Intimacy.” Starbucks looked at each store as a billboard for the company and as a contributor to building the company’s brand and image. Howard Schultz, the company’s CEO really believed in strong employee training. Every partner/barista that’s hired for a retail job goes through at least 24 hours training in the first two to four weeks. They learn the coffee history as well as four hours of customer service training during the four weeks. Starbucks has a Star Skills guideline that says to: (1) maintain and enhance self-esteem, (2) listen and acknowledge, and (3) ask for help. (The McGraw Hill Companies, 1999) These necessary steps are key to Starbucks efficient customer service effectiveness.

The Ritz Carlton is legendary in providing customer service in the...

Other Papers Like Workplace Supervision

Case on Organization Behavior Essay

817 words - 4 pages There are several types of mistreatment that employees endure in organizations including abusive supervision, bullying, incivility, and sexual harassment. Abusive supervision[edit] Main article: Abusive supervision Abusive supervision is the extent to which a supervisor engages in a pattern of behavior that harms subordinates.[14] Bullying[edit] Main article: Workplace bullying Although definitions of workplace bullying vary, it

Virtual Terms Essay

583 words - 3 pages aspect of managing a virtual team and workplace You have to learn to adapt to new communication skills to be able to manage better. Some types of jobs that a virtual team of workplace work for are teleworkers, salespeople, consultants, and service. In order for a virtual team to be successful, you have to have the right people. Someone who needs constant supervision or direction would not be a good candidate for a virtual team. You need to

Develop professional supervision practice in health and social care or children and young people’s work settings

3643 words - 15 pages efficiency for your staff – as people feel happier in their work. Better workplace relationships – as you are more likely to be working with other content/happy staff members.  Better job satisfaction – as there are less obstacles in place, people feel they are more able to achieve within their job role.  Outline theories and models of professional supervision.   A supervision model gives guidance to the supervisor on the delivery

Motivation

1799 words - 8 pages employment opportunities. Program aids are responsible for assisting youth counselors with the supervision of the juveniles. They can eventually become youth counselors. Youth counselors who are responsible for the supervision of several juveniles are able to become juvenile probation officers. The chance for growth further improves workplace satisfaction. Motivation Theories In the department of juvenile justice, the motivation has always been

Work Violance

735 words - 3 pages who have threatened or committed acts of workplace violence  5. Inadequate physical security  6. Negligence in the hiring, training, supervision, discipline and retention of employees  7. Lack of in-house employee support systems  Work Violence Alternatives; 1. Adopt and promote a prevention and reparation anti violence policies 2. Managers need to be aware of at-risk employees who may commit violent acts and should encourage

Article Critique: The Danger Of Arc Flash

582 words - 3 pages happen from something as simple as a break in insulation or dust and corrosion build up. The article discussed the employer responsibility as well as the employee. The bottom line the employers have the responsibility to provide a safe work environment and workplace. The employers accomplish this be training the employees and supervision. Also this is accomplished with performing workplace safety analysis and initiating engineering

Crugs and Alcohol in the Workplace

1230 words - 5 pages . (2007, November) Professional Safety. Essential Elements of a Drug Free Workplace, pp. Vol. 52, issue II, page 48-51, and 4p. Hazeldon Foundation (N.D.) about.com. Retrieved December 23, 2011, from family substance abuse affects American workers: http://alcoholism.about.com Newstrom, J. (2007) Supervision Managing for Results. McGraw-Hill Irwin. Steeves, R. (2011, September) Occupational health, Recognizing Drug Abuse at Work, pp. Vol. 63, issue 9, p 27-30 4p. Team, S. E, (2008, November 11) Retrieved January 12, 2012, from labor in history of drugs in America: http://www.shmoop.com/drugs-america

Nursing Reasearch

824 words - 4 pages workshop to workplace: the impact of clinical supervision. Heaven C, Clegg J, Maguire P. 1 Source Cancer Research UK Psychological Medicine Group, Manchester, UK. cathy.heaven@christie-tr.nwest.nhs.uk 2 Abstract 1 OBJECTIVE: Recent studies have recognised that the communication skills learned in the training environment are not always transferred back into the clinical setting. This paper reports a study which investigated the

Health and Safety in the Work Place

1631 words - 7 pages Unit 25: Health and Safety Procedures in the workplace. Section 1; Know health and safety procedures in the workplace. 1.1: It is an employer’s duty to protect the health, safety and welfare of their employees and other people who might be affected by their business. Employers must do whatever is reasonably practicable to achieve this. This means making sure those workers and others are protected from anything that may cause harm, effectively

Sitxglc501

1818 words - 8 pages SITXGLC501 Research and Comply with Regulatory Requirements Assessment 1 –Assignment 1. Workplace relations a. Hospitality industry award 2010. This fair work commission consolidated modern award incorporates all amendments up to and including 21 December 2012. b. * Removing food plates * Setting and wiping down tables * Picking glasses * General assistance to food and beverage * Cleaning and tidying c

Organizational Trends

1371 words - 6 pages exist.  Therefore, when client centeredness takes center stage, the result is complete customer satisfaction, cultural diversity (embrace cultural diversity and use it to their advantage e.g. diverse languages to serve the customers), on-going employee training (with the proper tools employees are more motivated to deliver), effective management/supervision (to be sure the company's mission is being followed and the goals are being met), and a

Related Essays

Unit 511 Supervision Essay

660 words - 3 pages Unit 511 Supervision Within my workplace, we do supervisions every 6-8wks. In supervisions we discuss any issues or concerns that the individual has, or what we have as their employer. But while we are doing the supervision we are able to get my vision across of how things should be done within the organisation. We always plan our supervisions, and act upon information that is brought to the supervision or raised before. When things are

Bers Essay

2106 words - 9 pages Abstract Nowadays, workplace bullying becomes one of the major unethical issues in organizations. Workplace bullying expressed as unethical behavior or unethical business practice in organizations. Bullying in workplace is unhealthy, mistreatment and unfair supervision for one employee, by one or more employees and employers. The unhealthy, mistreatment and unfair supervision is form as violence that prevents somebody or employee to perform in

Organizational Behevior Essay

1273 words - 6 pages What is the difference between a manager and a leader? This question poses a lot of implications of our performance in the workplace. Identifying the difference between leadership and management is important. In most cases in our experience in the workplace, we need to become a leader and/or a manager. However, not knowing the difference between the two might make us sacrificing one over the other. We need to draw a clear line of distinction

Develop Professional Supervision Practice In Health And Social Care Or Children And Young People's Settings

4765 words - 20 pages their work. It is important as manager to remember that supervision is not just about these areas but through supervision I will improve communication between myself and my | | |staff which can motivate and retain staff in the workplace. | | |To visit the SCIE guide re