Whole Foods Market: Case Study
DeMarcus J. Roberts
Keller Graduate School of Management
Whole Foods Market, Inc is the largest chain of natural foods supermarkets operating in the United States. The company enjoys strong brand name recognition in the fast-growing niche market for natural foods. The company operates under SIC Code 5411, Grocery Stores. Whole Foods defines natural foods as foods that are not processed or are processed to a very small extent and almost free of artificial ingredients, preservatives and other non-naturally occurring chemicals. The company operates stores in 26 states of the US and in the District of Columbia (Whole Foods Market, 2010). The ...view middle of the document...
Point Method System with Weighted Averages
CompensableFactors | Job A | Job B | Job C | Job D | Job E | Job F | Job G | Job H | Job I |
Quality30% | 100 | 100 | 100 | 150 | 200 | 50 | 150 | 100 | 50 |
Customer Service50% | 200 | 300 | 300 | 300 | 100 | 150 | 200 | 300 | 100 |
Awareness10 % | 100 | 100 | 100 | 25 | 200 | 300 | 150 | 50 | 300 |
Social Responsibility10% | 100 | 100 | 0 | 25 | 0 | 0 | 0 | 50 | 50 |
<Note 500 is the Scale>
Job D- Associate Team Leader-Assistant Supervisor
Job B- Team Member- Retail Service Worker
Job C- Department Team Member- Foods Department Supervisor
Job H - Store Support-Regional Support/Operations Manager
Job G- Assistant Team Leader-Assistant Store Manager
Job A- Team Member- Food Service
Job E- Team Member-Dish Washer
Job F- Team Member-Inventory Auditor
Job I- Team Member-Inventory Worker
Evaluation of Jobs (Process, Techniques & Factors)
Four compensable factors were chosen that reflect the growth strategy, current values and vision for WFM. The compensable factors of Quality, Customer Service, Awareness and Social Responsibility helps evaluate and ensure:
* the satisfaction of employee,
* company’s growth and development,
* sustainment of competitive advantage,
* and an a community presence.
Providing the customer with the best products and excellent service is important in achieving the goals of Whole Foods. Compensable factors are important in many ways. These factors assist in the determination of job ranking, job worth, as well as compensation (Milkovich, 2011). Although the method is subjective, it does give an idea on these integral components (Williams, 2007). This evaluation also can show the importance of the job to the company’s success. Once job are weighted, an appraisal and performance management techniques can be done to streamline processes that will allow for customer satisfaction. Knowing how a job impacts the company will allow for better job creation, selection, innovation, staffing, and performance.
After the selection of the compensable factors, a point factor system was used to determine a point value for each position. The point method system uses the compensable factors, along with weights that helps measure each job. The process for the point method system includes:
1. Identifying the most essential components of the company
2. Assigning weights to each compensable factor based on how much it affects the company
3. Assign a numerical value for each factor to a given job. Multiply the numerical value by the assigned weight and sum the...