This website uses cookies to ensure you have the best experience. Learn more

Week 6 Assignment

702 words - 3 pages

GM 592
Skill Development Assignment
Week 6

Well the company that I work for is a high performance culture as for what is expected of its employees and the mission and values of the company. The slogan is the “customer is always right “. We have to bend over backwards sometime to satisfy the customer’s needs. However, if I was to look at everything internally I would say that it is a low performance culture because insular things and resistance to change. Management to me is a dictator ship when it comes down to making changes. The send out the e-mail of what is expected for us to do but they do not work in the stores or know how much extra time it will take to implement the changes. My current boss basically reads the e-mails tell us what they say and then it is just do it. He never questions the changes because for one there is nothing he can do about it but his approach is so dry to where I personally have some ...view middle of the document...

The extra steps sometimes take up a little more time but the liability of it not being correct is even greater.
I would say that we have an adaptive culture because of the policies, procedures, and practices. We all grumble but we have to comply and do what it is that is asked of us. We cannot expect for thing to go how we would like, if so it would be our company. When you work for someone else you as a team member have to adapt or move on but there are always policies and procedures elsewhere as well.
The mission of the organization is customer service and servicing the customer to the best of our ability. The culture does its best to support the organizations mission and values even though it can get frustrating. I do not like being screamed at by an irate customer so that is when I call a manager to take over the situation because I do need my job. The customer is always right doesn’t mean that is always right in my opinion but it is not my company. In customer service there are polices and procedures that we all have to follow. Greeting a customer with a smile and offering them extra assistance is a plus and can be self satisfying deal with insurance day in and day out and a customer really appreciates it when you go the extra mile and get then necessary information to process there prescriptions when they haven’t received there insurance cards or something isn’t covered.
The culture can be approved internally by making sure that everyone understands why the changes are there and the way that they are presented can be changed as well. Give the employees the benefit of the doubt sometime when it comes to customer complaints. I know some may think that the pharmacy is McDonald’s at times but making sure that we are giving you what the doctor prescribed is our priority. We do have some times get backed up and the wait can be a little longer as usual and we try our best to get you out in time without a long wait but if someone has brought in ten prescription a head of your one then they are still priority. So just a little bit of understanding from management of customer complaints would be better.

Other Papers Like Week 6 Assignment

Bus 670 - Week 6 Assignment

3141 words - 13 pages comes into play in the matter, while also a man’s ethical code. References Bonanno, A. & Constance, D. (2000). Powers and Limits of Transnational Corporations: The Case of ADM. Rural Sociology. 65(3), 21. Retrieved from: Wiley Blackwell, Choi, J. (2014). Early Release in International Criminal Law. Yale Law Journal. 123(6), 1784-1828. Retrieved from: EconLit with Full Text

Cjs200 Week 6 Assignment Sentencing Paper

1026 words - 5 pages Sentencing Paper CJS / 200 There is a lot that goes into sentencing and punishment of offenders, including reasons, form of punishment, ways to prevent future punishment for the offenders. There are four philosophical reasons that surround the purpose of sentencing which includes retribution, deterrence, incapacitation, and rehabilitation. Along with the reasons for sentencing there are the six forms of punishment. These forms

Qnt 561 Week 6 Weekly Learning Assessments - Assignment

317 words - 2 pages QNT 561 Week 6 Weekly Learning Assessments Assignments Chapter 18 Exercise 2 Listed below is the number of movie tickets sold at the Library Cinema-Complex, in thousands, for the period from 2001 to 2013. Compute a five-year weighted moving average using weights of 0.15, 0.1, 0.2, 0.17, and 0.38, respectively. Describe the trend in yield. (Round your answers to 3 decimal places.) 2001 8.41 2002 8.14 2003 7.77 2004 6.59

Acc 300 Week 5 Team Assignment Problem Set Pe-2, E7-5, E7-6, E7-9

2283 words - 10 pages Team A Week 5 Problems PE-2, page 862 In January 2012, the administration of Sarah Company determined that it has enough money to buy transient investments in debt and stock securities. In the course of the year, these are the transactions that happened. Feb. 1 Purchased 1,200 shares of NJF common stock for $50,600 plus brokerage fees of $1,000. Mar. 1 Purchased 500 shares of SEK common stock for $18,000 plus brokerage fees

ACC 548 Complete Course Material

1359 words - 6 pages 548 Week 5 Learning Team Assignment Reporting Requirements Memo ACC 548 Week 6 Individual Assignment Comprehensive Annual Financial Report Budget Analysis ACC 548 Complete Course Material Follow Link Below To Get Tutorial Description: ACC 548 Week 1 Individual Assignment Comprehensive Annual Financial Report Briefing ACC 548 Week 2 Learning Team Assignment Text Problem

Bus 600 Week 2 Dq 1 Reducing Communication Barriers

378 words - 2 pages Week 3 Assignment Communications Skill Assessment.doc BUS 600 Week 3 DQ 1 Technology and Communication.doc BUS 600 Week 3 DQ 2 Visual Presentations.doc BUS 600 Week 4 DQ 1 Internal Communication.doc BUS 600 Week 4 DQ 2 Listening.doc BUS 600 Week 5 DQ 1 Conflict.doc BUS 600 Week 5 DQ 2 Ethical Behavior.doc BUS 600 Week 5 News Article.doc BUS 600 Week 6 DQ 1 Group Communication.doc BUS 600 Week 6 DQ 2 Business

Mgt 521 Complete Class

404 words - 2 pages MGT 521 Complete Class MGT 521 Complete Class UOP Tutoring University of Phoenix Online Courses Assignment Help. All University of Phoenix Tutorials have been certified and are A+ Work Guaranteed! * MGT 521 Week 1 DQ 1 (With 3 Responses) * MGT 521 Week 1 DQ 2 (With 3 Responses) * MGT 521 Week 1 DQ 3 (With 3 Responses) * MGT 521 Week 1 DQ 4 (With 3 Responses) * MGT 521 Week 1 Personal Professional Development Plan


1037 words - 5 pages . Complete the following exercises from Chapter 10 11 and submit them to the instructor by the end of Day 3. This assignment will be graded as a completion only. The instructor will post the answers to these exercises by the end of Day 5 for you to check your accuracy and comprehension of the subject matter. Exercises: 10-1, 10-3, 10-6, 11-1, 11-6, 11-15. ACC 202 Week 1 Assignment Week One Problems Week One Problems. Complete the

PSY 270 UOP Course Tutorials / Uoptutorials

606 words - 3 pages PSY 270 Week 5 Checkpoint Substance Abuse PSY 270 Week 5 DQ 1 and DQ 2 PSY 270 Week 6 Checkpoint Mind Over Matter PSY 270 Week 6 Assignment Schizophrenia Presentation PSY 270 Week 7 Checkpoint Autism and Mental Retardation Appendix F PSY 270 Week 7 DQ 1 and DQ 2 PSY 270 Week 8 Checkpoint DSM-IV Problems Appendix G PSY 270 Week 8 Assignment DSM-IV Evaluation Appendix H PSY 270 Week 9 Capstone DQ PSY 270 Week 9 Final Project Psychological

HCS 578 Tutorials / hcs578dotcom

561 words - 3 pages HCS 578 Entire Course (UOP) HCS 578 Week 3 Learning Team Assignment Effects of Health Care Legislation Paper Only HCS 578 Week 3 Learning Team Assignment Effects of Health Care Legislation Presentation Only HCS 578 Week 4 Individual Assignment Video Analysis Paper HCS 578 Week 4 Learning Team Assignment Patient Self-Determination Act Project HCS 578 Week 5 Individual Assignment Health Care Reform Paper HCS 578 Week 6 Learning

Bottle Company Case Study

662 words - 3 pages . -------------------------------------------------------------------------------- .Class Introductions .Week 1 .Week 2 .Week 3 .Week 4 .Week 5 .Week 6 .Week 7 .Week 8 .Week 9 .Week 10 .Week 11 .Supplemental Instruction .Week 10 Assignment 1 Skip to Course Menu Skip to Top Frame Tabs . .Content Week 10 Assignment 1 - Submit Here . Students, please view the "Submit a Clickable Rubric Assignment" in the Student Center. Instructors, training on how to grade is within the Instructor Center. Assignment

Related Essays

Mkt 571 Week 6 Quiz Latest Uop Assignment

1104 words - 5 pages MKT 571 Week 6 Quiz Latest UOP Assignment 1. Which of the following refers to the ability to meet humanity's needs without harming future generations? • Sustainability • Greenwashing • Ecological footprinting • Scalability 2. ______ is an obligation to act in a way expected of a reasonable person. • Reliance • Liability • Litigation • Duty To download the complete answer check MKT 571 Entire Course 3. Your firm has

Week 6 Assignment Key

757 words - 4 pages Problems 6-1: Forecasting project completion (Ungraded) A project has been estimated to take six weeks and cost $130,000. Cost and percent complete data are provided in the table below through 3 weeks of the project. % scheduled data can be obtained from the Gantt chart following the table. Task | $/Task | Week 1 | Week 2 | Week 3 | Week 4 | Week 5 | Week 6 | A | $5,000 | 100% | 100% | 100% | | | | B | $10,000 | 50% | 70% | 100

Week 6 Assignment

637 words - 3 pages Homework Assignment NETW 420 February 15, 2014 Professor Viviane Ruiz SNMP stands for Simple Network Management Protocol. SNMP is one example of a management protocol. This is an application layer protocol that helps in administrating and supervising network assets across the web. The SNMP has three key components. They are the managed devices, the agents and the network management system. Show below is the relationship between the

Wiley Week 6 Assignment

675 words - 3 pages Problem 10.14 Briarcrest Condiments is a spice-making firm. Recently, it developed a new process for producing spices. The process requires new machinery that would cost $2,011,756. have a life of five years, and would produce the cash flows shown in the following table. Year Cash Flow 1 $569,998 2 -211,846 3 883,551 4 797,704 5 737,014 What is the NPV if the discount rate is 12.65 percent? (Enter negative amounts using negative sign