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Week 1 Assignment

605 words - 3 pages

ld Family Bank Case Analysis

Problems:
Macro:
1) Lack of loyalty to the bank could affect the effectiveness of the bank.
2) The processes for setting pay rates are poor and needs to be reviewed.
Micro:
1) The computer services department, although all employees work well together and have a strong team, are not loyal to the bank.
2) The computer services department feels that they are unappreciated by management.
3) The computer services department may be underpaid compared to employees with the same job skill at different companies.
4) The working conditions for check sorting employees is undesirable.
Causes:
1) Compensation may not have been properly addressed with computer services employees.
2) Managers were not aware of how the computer services department felt about the pay situation and the emphasis on production rather than support units.

Systems Affected:
1) Psychosocial: ...view middle of the document...

3) H. Day could tell employees that if they are not willing to make an effort to increase productivity, he will replace them.

Recommendations:
1) H. Day should call a meeting between the computer services employees and see what it is they expect from the company as far as pay and work appreciation so that the employees feel that their...

The Old Family Bank
I. Problems
A.Macro
1. The lack of loyalty to the entire bank could affect the effectiveness (and profitability) of the bank.
2. The bank may have a poor process for setting pay policies.

B.Micro
1. Though the personnel in the computer services department have a strong team, they are not loyal to the larger organization.
2. Computer services personnel believe that management does not appreciate them, their skills, and contributions.
3. Computer services personnel may be underpaid when compared to similar workers in other companies.

II.Causes
1. The skilled workers in the computer services department do not recognize all of the factors that may affect pay and rewards.
2. The computer services personnel possibly have access to more company-wide information by virtue of the type of work their department does than do personnel in other departments. Consequently, they get a portion of the data without understanding how managers make decisions based upon that data.

III.Systems affected
The attitudes of the computer services personnel to the bank likely affect the entire bank’s operations.

IV.Alternatives
1. H. Day gathers more data to confirm/disprove initial diagnosis.
2. Use a diagnosis model such as force-field analysis to understand better the problem. Working through the model may bring to light ways to change the situation in the computer services department.
3. Day checks on regional employment data to determine if computer services personnel are being paid competitively with similar workers in other companies. Adjust pay if warranted by the data.
4. Meet with the department and explain the bank’s procedures and rationale for how pay levels are set.

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