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Week 1 Essay

1091 words - 5 pages

Barriers of Effective Communication
Lynne Eubanks
CJA 363
March 5, 2012
Clark Nissen

Barriers of Effective Communication

Communication is defined by Merriam Webster as “a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.” A barrier is defined by Merriam Webster as “something material or immaterial that blocks or impedes.” Barriers are obstacles that can prevent communication from being effective. According to Written and Interpersonal Communication, communication is a process involving several steps among two or more persons, for the primary purpose of exchanging information. The process of ...view middle of the document...

While these types of orders provide a sense of security and order, they can be time consuming. The apparent advantage to this type of channel is the paper trail that it creates, which is ideal for criminal justice situations. Informal channels are unofficial routes of communication. They may not be officially sanctioned by the organization but are necessary to provide the linkage to the formal channels. Direction of communication also implies the different directions in which information flows. Information can travel in a number of ways within an organization, but the three most common directions are as follows: downward, upward and horizontal. The downward direction coincides with formal channels of communication. Downward communication is information that travels from mangers or supervisors to subordinates. There are usually three broad categories to this direction: orders, procedures and personnel information. Orders are downward communications that relate to a specific job assignment or performance. These are directed to individuals rather than at the whole group. Procedures are downward communications that are directed to a broad subject, flowing from the top to the bottom of the organization. Lastly personnel information is a broad area of communication that covers the entire spectrum of personnel issues, from personnel evaluations to time leave. In many instances, this type of communication has a substantial impact on the morale of the organization, along with the personal lives and families of the members of the organization. Upward communication is information from subordinates that travel from the bottom of the organization up to the managers. This type of communication can be divided into three major categories: performance communication, information and clarification. Performance communication is information that travels upward to managers from subordinates that informs of performance. Information is a form of upward communication that usually stems from a request from a supervisor and is a type of formalized feedback. Clarification is the final form of upward communication. It is a request from subordinates to the managers to make downward communication more understandable. Horizontal communication is the flow of communication within members of the same level of the organization. Horizontal communication may be divided into three categories: coordination, social issues and problem solving. Horizontal coordination communication is an attempt by several parties to ensure the proper order between various levels of the organization. Social issues are communications that allow members of a group to have contact with their peers and friends...

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