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Vodafone Policy Essay

794 words - 4 pages

Vodafone policy report
The policy must include:

1. Brief description about organisation
2. policy introduction
3. performance Management System o performance review objectives
4. performance review roles and responsibilities
5. supervision and training
6. performance review guidelines
7. application of awards
8. salary reviews
9. resources
10. relevant organisational documents/legislation/templates o review dates
11. Using the following template attached.

Vodafone is a British multinational telecommunications company headquartered in London and with its registered office in New-bury, Berkshire. It is the worlds second largest mobile ...view middle of the document...

There will be also a Performance management system come after this customer review policy

| Policy Template | | | |
| | | | |
| | | | |
| Policy Name: | | Regular Customer feedback review policy | |
| | | | |
| Policy Number: | CFR-023 | Contact Officer: vodafone | |
| | | | |
| Date Approved: | 19/10 | Date for Next Review:26/10 | |
| | | | |
| Overview | | | |
| Set the customer service crew to regularly keep in touch with the subscibers | |
| Aims and Objectives | | | |
| To imporve the customer satisfaction | |
| Unit Teams | | | |

Vodafone customer feedback review tean=m

Responsibility for Performance Management and Training

It is the ethical standard for the customer service crew to get in touch with the clients even listen to the comliant, stuffs must keep a humble and honest altitude. It takes a series of training to show the stuff how to approach the unhappy clients, for these stuffs who are not providing the consistency and efficient work, shall be transferred to other department. For those stuffs who are helping the vodafone getting more and more clients come back aboard, a series of awarding procedures will apply.

Policy Implementation
Stuff of

Manager’s responsibilities
Manager’s major responsibilitiets are follow up on each crew see how many customers are changing their point of view after the feedback solving. Also checking the customer serive crew member’s speaking and manager standard.

Employee’s responsibilities
Employee’s major responsibilities are getting more and more clients back on board and dealing with customers with the extreme patience and ethical standard

Performance Management Framework
Each crew of the customer feedback review program...

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