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Unit 301 (Qcf Health And Social Care Level 3)

1348 words - 6 pages

Unit 301
Outcome 1
1.1 Identify the different reasons people communicate.
Effective communication is essential so that people’s needs and preferences can be expressed and understood. It is important for getting to know individuals, and for building social skills. People may need to express very basic needs such as feeling ill, needing the toilet. They may have an idea, or something important to say, or maybe something that needs reporting. It is important that staff recognise communication from service users, verbal and non-verbal and act accordingly. It is also important that care workers communicate unambiguously and respectfully.

1.2 Explain how communication affects relationships ...view middle of the document...

Workmates preferences should be considered when communicating, some associate Makaton with school and feel patronised if you use it when giving instructions, it is easy to not sign to them. Individuals require varying amounts of time to process information, it is important to recognise this and give people the space they need. Physical needs may have an effect on the best form of communication, for example someone may be able to use an electronic communication aid but not have the range of movement to use Makaton gestures.

2.3 Describe a range of communication methods and styles to meet individual needs.
Communication methods and styles should be tailored to the individuals that you are working with. Delivery style should be appropriate for the situation. I work one to one with individual who becomes anxious in many situations, it is important to read his mood and often take a quiet reassuring approach. I also do many group session which are task focussed, where communicating information and instructions clearly, and gaining confirmation of understanding is the priority.
In addition to verbal communication, there are other ways a person can express themselves. Verbal communication can be used alongside other communication methods to increase and clarify understanding. This could be signing gestures alongside speech, or objects of reference such as pointing to a date on the calendar or a related object. Written communication can be a preference for some individuals. Assistive technology can open further communication which was not previously possible for some people.

2.4 Explain why it is important to respond to an individual’s reactions when communicating.
People reactions when communicating give you a lot of information to help you in your role. Listening to their verbal response fully, if they give one is essential. However they may not give a verbal response so their response may have be assessed through gestures, body language, expression or other means. Also, even if they give a verbal response their feelings may be more accurately expressed in demeanour or body language.

Outcome 3
3.1 Explain how individuals from different backgrounds may use communication methods in different ways.
People may not have English as their first language, if they sign it may use a different set of conventions to the BSL one which we use. Many English speakers may use a different sign language, e.g. ASL if they were educated in the USA. Heavy accents, colloquialisms even swearing can mean that peoples intent can be misunderstood or cause offense. People from different backgrounds may have different attitudes to physical touch as communication, even things as subtle as eye contact.

3.2 Identify barriers to effective communication.
Medical condition can make movement and speech difficult for some individuals and can be a barrier to communication. Emotional distress, lack of confidence or shyness is a major factor for some. Crowds and loud...

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