How would you effectively present the issue of potentially defective products to the CEO, other directors, and managers?
When effectively presenting an issue to the CEO and other directors and managers I would make sure that I empathized with them, and then I would present the facts. I would ensure that I used “I” statements throughout my presentation. I would tell the management team what was going on and always begin with “I have identified an issue that needs addressed and it is…” and then I would also have ready solutions to assist with correcting the issue. When I have completed my presentation I would finish with thanking them for their time and ask them to keep the things that I have noted under consideration. I conduct the presentation this way because then they are more likely to assist in the issue because I treated them with dignity and respect.
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The company would list instructions for the customers to contact us for shipping information at the company’s expense and ensuring the product is returned and customers are aware of the issue.
What kind of internal actions would you take to prevent future problems?
To prevent future problems I would recommend several solutions which would involve supplying all necessary information. The company could inspect the product for safety concerns, develop a new product with any defects or issues corrected, notify the customers, and lastly advise the customers and the public of the new version of the product with the corrected areas of concern.
What can be done to ensure that a strong sense of business ethics permeates your company?
There are several things that can be incorporated to ensure that a strong sense of business ethics permeates the company. This would be very crucial for the company. First the company could develop a board of directors to ensure management has a direct involvement with the ethical issues within the company. There could also be a committee that monitors others, this committee would monitor how others interact as well as handle discipline issues with employees that do not adhere to the company’s guidelines. We could also develop a training program in which all employees must attend on monthly or quarterly bases. And finally the company could join forces with additional outside organizations to ensure current and continuous compliance with ethical issues.
Robin, D. (n.d.). A Better Workplace - Article: The Gentle Art of Confrontation. "ABetter Workplace: resources and tools for collaboration, leadership development, people skills training, team building, coaching, process and performance improvement, and many other workplace topics.". Retrieved September 3, 2010, from http://abetterworkplace.com/084.html
The Art of Confrontation. (n.d.). BusinessWeek - Business News, Stock Market & Financial Advice. Retrieved September 3, 2010, from http://www.businessweek.com/magazine/content/08_39/b4101019039437.htm