Unit 1 – Developing Effective Communication In Health And Social Care P1, P2, M1

4442 words - 18 pages

UNIT 1 – Developing Effective Communication in Health and Social Care
* -------------------------------------------------
Understand Effective Communication and Interpersonal Interaction In Health and Social Care (P1,P2,M1)

INFORMATION PACK
ADEN COURT
NURSING HOME
ADEN COURT
NURSING HOME

What is communication?
Communication simply means when information is transferred from one person/place to another person/place. Communication plays a crucial role in all workplaces therefore having good communication skills benefits and helps service users and colleagues.

This information pack will include a directory which explains the different forms of verbal and nonverbal ...view middle of the document...

After the pharmacist gave him the named medication, the customer then feels the braille on the medication label to make sure that it is the right one the doctor prescribed for him. |
British Sign Language (BSL) | Sign language is a visual means of communicating using gestures, facial expression and body language. It is mainly used by the deaf or people who have hearing impairments. BSL is Britain’s most common used Sign Language. | In a primary school, a teacher’s assistant is communicating with a child who has a hearing impairment. She uses her fingers to show that there are 7 balls in a bag and the child nods as sign of understanding. The assistant then takes out two balls and the child then shows 5 fingers since there are now 5 balls left in the bag. |
Communication Passport | Communication passports are personalized books containing information about a person’s style of communication. It helps the health & care worker to understand the needs of a person with communication difficulties. | In an activity center, a young woman with communication difficulties is working with a care worker to set up her own communication passport. She uses drawings and photos of the things she likes and dislikes. The care worker now has a better understanding about her life, personality and her stories. |
Communication Cycle | This is the most important communication which involves people sending and receiving ‘messages’. This cycle starts with an idea occurring from one person and ends with the message understood by another person | In a care home, an elderly woman wants her lunch and asks the staff on what is available on the menu. The staff worker names the resident what’s on the menu loudly, slowly and carefully so she fully understands and won’t need to ask the worker to repeat herself as she has received, decoded and understood the message. |
Eye Contact | It is the state in which two are aware of directly looking at each other’s eyes. It shows a sign of respect whilst you are communicating with another individual. | In a nursing home, an old deaf man needs medical attention from the nurse. To make the resident feel appreciated, respected and valued, the nurse makes eye contact and smiles to him whilst assisting his medical needs. |
Facial Expression | What we as humans do with our faces that represent a different kind of emotions. For example smiling means we are happy, raised eyebrows means we are shocked or surprised etc. | In a GP, the doctor smiles at the next patient who enters the room. He kindly tells the patient to take a seat and asks what the patient how he could help her. This makes the patient feel comfortable and more willing to share her problem with the doctor. She then may make a sad face when she’s explaining her problems so the doctor tries to reassure her and make her less worried. |
Formal Communication | This type of communication is usually between people who...

Other Papers Like Unit 1 – Developing Effective Communication in Health and Social Care P1, P2, M1

M1 Health and Social Care Essay

914 words - 4 pages equal opportunities act 1975, there is more quality. Liberal feminists believe that improvements will continue through legislation and policy. Marxism and Feminism’s sociological perspective have their different view on health. Marxism mostly direct their views of health towards the governmental whereas Feminists have only the men’s to blame in society and feel that men are dominating the women. Bibliography: Beryl Stretch and Mary Whitehouse BTEC National Diploma in Health and Social Care Book 1 Heinemann 2007

Business L3 Unit 1 P2 M1 D1

524 words - 3 pages , the Lands Tribunal and the Social Security Commissioners. The Criminal Division, which hears appeals from the Crown Court. The Court of Appeal is the highest court within the Senior Courts, which also includes the High Court and Crown Court. The Court of Appeal normally sits in up to 12 courts in the Royal Courts of Justice. Updated: Monday, 14 October 2013 Court of Appeal The Court of Appeal, which sits in London at the Royal Courts of

Unit 19 P1 P2

5499 words - 22 pages needed advice or wanted to be looked at further, she would not have to wait she could simply phone the doctor and be seen to straight away so this is how there are social inequalities in society. You can see that that Kerri’s social class has an impact on her health and her lifestyle as she would not be able to get as much access to things like good healthy food , treatments if she was ill , access to nice clothes , access to a lifestyle where

Unit 7-P1, M1

1307 words - 6 pages and health, to ensure all humans are given medication and health resources to survive and that all those wounded in conflicts are given proper treatment. How does this affect the UK? The UK`s involvement in these organisations has split public opinion. It has a financial and social effect on the UK; Financial The UK spends vast amounts of money on humanitarian aid and armed forces dealing with issues given by these organisations. We are

Btec Business Level 3 Unit 1 Assignment 1 P1+P2

821 words - 4 pages trust and another run by a charitable company. Business sector RSPCA is currently is the tertiary sector this is because RSPCA provides services to help the animals that need care or special treatments. Main goals and purpose The main goals for RSPCA is reducing the use and suffering of dogs in medicines testing. The purpose is to give animals with special needs and give pets a loving care home. Type of ownership The type of ownership

Unit 2: Equality, Diversity and Right in Health and Social Care P1 Explain the Concepts of Equality, Diversity and Rights in Relation to Health and Social Care

1786 words - 8 pages P1 Explain the concepts of equality, diversity and rights in relation to health and social care Abuse – This can be where any action can cause harm or injuries to another person. It is not all physical abuse there is mental abuse, sexual abuse, financial abuse, substance abuse, elder abuse and psychological abuse. Linking this to a health and social care setting someone who has a different religion or is a different coloured skin who works in a

Unit 3 P1,M1,D1

3475 words - 14 pages Unit 3 P1 I am going to describe how marketing techniques are used to market products and evaluate the effectiveness in two organisations (Sainsbury and Samsung). These companies use marketing techniques such as branding, relationship marketing and growth matrix. Branding Branding is very important to marketing because it helps establish a product in a market and build the brand. Most brands have certain things that make them

P1 M1 Unit 4 Business

851 words - 4 pages Unit 4 – Business Communication Introduction: In this assignment I am going to explain different types of business information, their sources and purposes and analyse different types of business information and their sources. Verbal information: Verbal information is given from one person to another by speaking; this can be done in interviews face to face and interviews over the phone. Tesco will have an internal human resource department

Role of Effective Communication and Interpersonal Interaction in a Health and Social Care Context

725 words - 3 pages Task 1 Question : Explain the role of effective communication and interpersonal interaction in a health and social care context. (P1) Effective communication and interpersonal interaction, are used in many aspects of our lives and are fundamental skills for health and social worker and the service users. Professional care workers have to be able to know when the appropriate type of communication in different situations, with people of

The Role of Effective Communication and Interpersonal Interaction in a Health and Social Care

1261 words - 6 pages Communication is all about passing messages on from person to person, or organization to organization. Proficient communication is a fundamental component in a Health and Social Care setting. For example: at a nursing home, a hospital, a nursery or a care home. People that have a job in the Health and Social Care field need effective communication skills in order to provide help for the many service users that they will meet whilst working

Communication in Health and Social Care

4162 words - 17 pages social care settings.  Humanistic Theory  In health and social care setting it's important to form a supportive and professional communication with service users and their families in order to provide to quality service to service user. It is important to understand basis theories that used in health and social care context for effective communication within the sector.(Stretch, 2005)   According to the Stretch, (2005) humanistic approach is

Related Essays

Unit 1 Developing Effective Communication In Health And Social Care

3666 words - 15 pages Communication is vital with in a health and social care setting. Good communication is an essential ingredient to any successful relationship including those between service users and healthcare professionals. Communication skills are important in at least two fundamental ways. First effective communication enhances the service user and healthcare professionals ability to understand one another. Effective communication, for example, allows

Health And Social Care Level 3 Unit 2 P1,P2,P3,M1

1519 words - 7 pages P1: Explain concepts of equality, diversity and rights in relation to health and social care Equality, diversity and rights are the core elements in health and social care. It affects every single person using the health and social care sector as well as those working within them. It is important for health and social care workers to understand the importance of treating all individuals equally no matter their ethnicity, gender, race, beliefs

Unit 1 P1 P2 Essay

1049 words - 5 pages P UNIT 1: BUSINESS ENVIROMENT p1&p2 | | | | | | P1 – a brief introduction of two contrasting businesses Tesco PLC (Public Limited Company) is a British multinational grocery general merchandise retailer. Tesco is the third-largest retailed in the world measured by its revenue. It is also the second largest measured by profits. Tesco has stores in 14 countries across Asia, North America and is the grocery market leader in

P1 Explain The Role Of Effective Communication And Interpersonal Interaction In A Health And Social Care Context

1621 words - 7 pages communication to be effective however both in different ways; Argyles theory; Argyles theory allows the communication to be broken down into behavioural skills rather than cognitive understanding. The other people who you’re communicating with are left to use the behaviour and body signals to give a sign of understanding or misunderstanding. Argyles theory also allows us to transfer clear messages and within a health and social care setting, it allows