Unit 1 – Promote communication in Health, Social care or Children’s and Young people’s settings.
1.1 - Identify the different reasons people communicate.
The reasons why people communicate are complex, as are the methods. Many of the main reasons as to why people communicate are to convey feelings, wants and needs, to show emotions, to ask questions, as well as answer them and to give and receive information. These are not all of the reasons, but many of the main reasons as to why people communicate. Another important reason and one of the more complex aspects of human interaction is the want and need to build, maintain and develop relationships between people. This is a fundamental ...view middle of the document...
2.1 - Demonstrate how to establish the communication and language needs, wishes and preferences of individuals.
Everyone has different communication styles and it is a very personal skill. All people will use both verbal and physical communication styles such as talking, noises, body language and physical gestures/Sign languages. The understanding of these different styles and how they are used, allow the foundations of relationships to be made. There are different ways as to ascertain what styles and levels of complexity of each style are used by an individual. These include speaking directly to the individual, reading their communication passports, care plans, handovers and advice from colleagues/clinical staff and talking to family members and friends of the individual.
2.2 - Describe the factors to consider when promoting effective communication.
There are a wide and varied number of factors to consider when attempting to promote effective communication. First and foremost to consider is the needs, wishes and preferences of a person when communicating with them. These will allow the person to be settled and therefore will allow them to feel comfortable and more open. Other factors that are essential to take into consideration are a person’s language skills i.e. What language they speak and to what level there are competent too, what the environment is to be, i.e. quiet?, away from others?, lighting?, what the individuals perception is of you i.e. whether they feel comfortable/confident in you and if they have any religious/cultural principles they wish to adhere to. These are some of the factors that should be and are essential to factor into creating effective communication.
2.3 - Demonstrate a range of communication methods and styles to meet an individual’s needs.
The different methods used to communicate with individuals to ensure effective communicate include, verbal and physical communication such as spoken language, Makaton/physical gestures and easy read documents/picture cards. These are all used in differing ways and to different levels, dependant on the individual which would be supported. A non-verbal communicating service user, would not be able to communicate effectively using spoken languages, therefore a mixture of body language, Makaton/sign language and easy read/picture cards could be used, these methods would not be exclusively used, with a mixture of some or all being used. It would be imperative to ascertain and develop which mixture would allow the service user to communicate and be confident and settled most effectively.
2.4 Demonstrate how to respond to an individual’s reactions when communicating.
When communicating with an individual, I would ensure that I was giving that person my complete attention. I would be observing their non-verbal communication such as their body language, their mood i.e. if they were agitated or settled, listening to what they were saying either verbally or...