This website uses cookies to ensure you have the best experience. Learn more

Tqm In Software World Essay

2139 words - 9 pages

Total Quality Management in the Software World

This paper examines total quality management (TQM) against the backdrop of the software world. First an overview of the background and evolution of total quality management will be detailed, then an article will be examined that discusses total quality management on an organizational level, and how it can be beneficial. After that an empirical study is reviewed that discusses the relationship between TQM and software quality. Finally this paper is wrapped up with a look at how TQM development methods should be introduced and the different ways in which is benefits both the employee and customer.
Keywords: tqm, total quality ...view middle of the document...

T. and software. This will then provide a good overview of what’s involved with utilizing total quality management and what benefits a given organization and team can expect from adopting it.
The Origin and Definition of Total Quality Management
In Dale et. al.’s (1998) review article summarizing the origin and evolution of total quality management they state that TQM has many different meanings. It can vary from writer to writer and business to business. Even though there is no common definition aside from the international definition of TQM in ISO 8402(1994), there are a number of common elements that each distinct definition will always contain: customer and supplier relationships, employee involvement, and top management support. It is with that in mind that appreciating the history and origin of total quality management helps one understand what it entails as a quality management methodology and appreciate what it means for an organization and given software team.
Powell (1995) makes the points that: “TQM’s origins can be traced to 1949, when the Union of Japanese Scientists and Engineers formed a committee of scholars, engineers, and government officials devoted to improving Japanese productivity, and enhancing their post-war quality of life” and “American firms began to take serious notice of TQM around 1980.” Another commonly agreed upon origin of where total quality management came from was by substituting the term “management” for “control” (Crosby, 1979). It was to this end that Crosby argued that control doesn’t necessarily mean a zero defects level is achieved, so the term management was more appropriate for what was trying to be achieved. Another interesting aspect of TQM is that most of the theoretical developments and concept advancements have been made in the USA whereas Japan has held the initiative in terms of application (Dale, et. al., 1998). This lack of cohesion prevails into expert opinion as seen by Dale et. al.’s (1998) interviews with recognized TQM “gurus.” No consensus was found regarding the application of TQM and while a lot of the principles are agreed upon, a lot of elements of TQM are disregarded due to culture or region of origin.
TQM and the Software World
Yet even with this inability to construct a unified definition of TQM, it is still being adopted by most major industries including the software world. How TQM affects software quality, development, and whether organizations are ready to adopt the style are issues that are currently being researched. Next this paper will utilize a study (Rahman, Siddiqui, 2006) performed on an organization level to determine if the organization was ready to use total quality management methods and ideals. After that an empirical study (Nath, & Parzinger, 2000) will be discussed that goes into detail on TQM implementation factors for software development. Finally this will all be put into perspective by examining how and if total quality management is beneficial...

Other Papers Like Tqm in Software World

Total Quality Management Essay

1816 words - 8 pages Designation: Quality Manager Contact no: Industry: Textile Age of organization: 2004-present No of Employees: 2000+ Relative Position: Large Annual capacity: 100000 P/Month Average sales: Depend on order Products: Cold cover set, Duvet set, Fitted sheet, Curtain, Terry towel Markets: USA, UK, England Export Volume: 99% Total Quality Management in Manufacturing Industry: Total quality management (TQM

Total Quality Management Essay

536 words - 3 pages Business Quality Management: TQM & Improving Business Quality If you're trying to manage quality in your organization, then remember that "the customer is always the king". As living standards improve, the demand for improved quality of goods and services will also increase. Customers from all around the world have now started demanding quality goods and services - and they are willing to go all out and pay accordingly so that organizations

Tqm in Qp

863 words - 4 pages quality by making an input of employee buy-in. This has not been achieved without prior planning. Strategies were formulated and implemented that tailored the realization of the goals and objectives of TQM. National culture in pursuit of globalization has been realized from economic integration processes. The continuous conversion of the world markets into a global village has impacted positively on the company’s market share, given the company’s

Total Quality Management

3937 words - 16 pages began to occur in U.S products and services. In 1980, the concept of TQM was being publicized. Massaki Imai, the chairman of the Cambridge Corporation, an international management consultancy firm based in Tokyo, propound the useful and vibrant technique “Kaizen” (Continuous Improvement) in 1986. The great Economic Liberalization – world wide in 1991, bound to think every business organization for the first time that the best option is “QUALITY

Alliant Health Systems

974 words - 4 pages foundation. c. Alliant is faced with “a culture and a climate that is inhospitable to the TQM philosophy.” ii. CEO Wolford states the he cannot “point to any one area that demonstate[s] we are substantially better than our competition.” d. “Alliant had achieved breakthroughs in organizational learning at each step in their TQM journey.” e. CARES+ - “basic outline for quality goal-setting and review”; bureaucratic

British Airway

4126 words - 17 pages GLOBAL SUPPLY CHAIN MANAGEMENT MO255 NIKKI WONG XIAO XUAN NORTHUMBRIA UNIVERSITY (2897 Words) Executive Summary The objective of this report is to develop Singapore as a premier global hub port and international maritime centre, and to safeguard Singapore strategic maritime objectives. Research for this report includes evaluating the application on Lean and Total Quality Management (TQM) in

Total Quality Management - 2649 words

2649 words - 11 pages Assignment 2 Question: 2a) Explain the level of TQM adoption in detail with relevant examples. 2b) Explain the stages in design and development. Explain the features which could enhance the quality in product design at the conceptual stage. 1.0 Level of Total Quality Management Adoption The Six different levels of TQM implementation, this includes uncommitted, drifters, tool pushers’ improvers’ award winners and world class. According

Bus 101 Term Paper Tqm

3166 words - 13 pages Quality Management a Competitive Advantage in a Global Market Total Quality Management (TQM), Six Sigma, and International Standards Organization (ISO), are three of the processes or tools organizations need to compete and give them a competitive advantage in the global market of today and that will allow them to keep up with the ever changing World market in the future. Total Quality Management (TQM) is a philosophy that says that

The Deming Prize

1340 words - 6 pages The Deming Prize Trenton D. Merideth Keller Graduate School of Management Masters of Project Management Candidate Quality Award Paper Managing Quality – GM 588 July 24, 2010 Purpose and Background The Deming Prize is one of the foremost notable awards in the world that recognizes companies who have contributed to the development and advancement of Total Quality Management (TQM) throughout their organization. The prize was established

Impact of Tqm on Indian Pharma Industry-Synopsis

3789 words - 16 pages support and co-worker support, TQM and performance 6. Lulla, Suresh. An Executive Handbook: World class Quality 7. Gupta, Atul. Quality management practices of ISO vs non-ISO companies: a case of Indian industry (2000). Industrial Management + Data Systems. Wembley: Vol. 100, Iss. 9; pg. 451 8. Mandal, P. Love, P.E.D. Sohal, A.S. Bhadury, B. (2000) The propagation of quality management concepts in the Indian manufacturing industry: some

Why Software Fails

1293 words - 6 pages buying packaged software and implementing it. Projects are frequently built using a strategy that almost guarantees failure. Software engineering is a kind of engineering. With this in mind, “the industry has become serious about adopting various standards, process improvements, and "silver bullet" tools. However, in spite of the growing trend toward process improvement and Total Quality Management (TQM) for software many companies are finding

Related Essays

Total Quality Management Essay 3719 Words

3719 words - 15 pages INTRODUCTION Quality Quality is generally defined as conformance to requirements. It is also conformance to a standard that is required. However, many consider that quality need not just be conformance to requirements but should be an assurance of being the best in the world of that type. In addition, it should also keep a constancy of purpose. Total Quality Total quality refers not only to the product but also to the way the product is made

Tqm Proposal Essay

3894 words - 16 pages   1.0Title THE IMPACT OF TOTAL QUALITY MANAGEMENT (TQM) ON CUSTOMER SATISFACTION AND COMPETITIVE ADVANTAGE The proposed title for this research study is The Impact of Total Quality Management (TQM) to achieve competitive advantage in the Hospitality Sector. The research will give a background of information and literature review on TQM practices and how it enhances customer satisfaction by offering effective customer service. It will present

Tqm Total Qualitative Management Essay

3694 words - 15 pages INTRODUCTION * Total – Made up of the whole (or) Complete. * Quality – Degree of Excellence a product or service provides to the customer in present and future. * Management – Act, art, or manner of handling, controlling, directing, etc. TQM is the art of managing the whole to achieve excellence. "TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term

Bpr And Tqm Essay

3409 words - 14 pages organization's capabilities for the future. The two management approaches are similar in the following: • Quality Improvement and Process Focus In today’s world, it is the customer’s perception that counts. BPR has much in common with TQM in this respect. At the heart of TQM is the idea that improvement comes from addressing the processes, which deliver the defective or inadequate end-results, rather than on concentrating on the results