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Tqm In Qp Essay

863 words - 4 pages

Qatar Petroleum is company based in Qatar, which engages in the production of petroleum products for both the domestic and the international markets. The company enjoys availability of vast petroleum resources in its base area. Qatar Petroleum engages in the processing of crude oil and extraction of oil products. Qatar in general is among the Middle East countries rich in oil fields. Its establishment has benefited the entire Qatar state through its mission, vision and corporate social responsibility.
The company supplies the domestic market with quality energy products that meets international standards. Qatar Petroleum aims at maximizing the benefit of the state from its operations, ...view middle of the document...

Qatar’s market share, in regard to its products and services is not limited to the local market. It has penetrated the global market, significantly making an impact in terms of efficient provision of products and services.
Total Quality management (TQM) is an important aspect of any given company’s welfare in business. It involves growth and development oriented business functions. The specific function must be identified, formulated, implemented and managed (Manley 457-484). Product and service quality is accounted for by the TQM department within the firm. A company which has hit the global arena like Qatar Petroleum needs to have critical and operational TQM measures and mechanisms that always place the company’s at the fore front in terms of business operations and performance. TQM functionality integrates traditional management styles into the contemporary management styles, thereby accounting for product and service quality, based on quality-focused styles of management.
The organizational functioning of the firm determines what part of TQM to explore. Qatar Petroleum has successfully implemented and sustained product and service quality based on the organizational culture of the company. The one and only goal and objective of the company has been to satisfy the domestic and international energy sectors by providing quality products and services that are energy-based. In this regard, customer needs and efficient production processes are the key drivers of the company’s TQM procedures. Maximizing customer satisfaction through meeting customer needs is a fundamental activity that the company takes a stronghold in. Qatar Petroleum has successfully managed to put in place efficient production processes. Customer satisfaction in terms of product and service...

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