This website uses cookies to ensure you have the best experience. Learn more

Tour Operations Analysing Thomas Cook's 'cruise & Stay Hawaii' Brochure

2525 words - 11 pages

(This essay is about:Tour operators should ensure that their product and services comply with the laws and regulations on tourism, particularly when publishing new brochure material. Tour operators must always fulfill certain legal requirements. In particular, they must conform to the terms of the Trade Descriptions Act, the Unfair Contract Terms Act and the EC Package Travel Regulations)Section 1: IntroductionTour operators should ensure that their product and services comply with the laws and regulations on tourism, particularly when publishing new brochure material. Tour operators must always fulfill certain legal requirements. In particular, they must conform to the terms of the Trade ...view middle of the document...

2.2 The EC Package Travel Regulations.The Regulations apply to packages sold or offered for sale in the UK.A package is defined as a trip which is prearranged and sold on and involves at least one overnight stay with the all-in-price covering at least two of the following; transport, accommodation, other tourist services, such as excursions, which account for a portion of the package. The main purpose of the Regulations is to give people buying package holidays more protection and access to compensation when things go wrong. The Regulations also specify what kind of information should be included in the brochures such as, type of accommodation, means of transport and the destination. Other responsibilities and duties the Regulations places is to give emergency phone numbers, provide proof of ABTA Bondings and provide information of any available insurance companies.2.3 Trade Description Act 1968.This Act protects customers against false descriptions by those who are selling or providing services, including tour operator's products and services. Any description of a hotel must be truthful at the time it was written, for example showing pictures of a hotel with a swimming pool that actually does not have a swimming would be not untruthful. This Act protects customers from tour operators or other tourism facilities that produce brochures not to deceive them.2.4 The Unfair Contract Terms Act 1977.The Unfair Contract Terms Act forbids tour operators to say that they are not responsible for any problems which might arise on a holiday or avoid responsibility in death and injuries in some cases. For example, tour operators cannot write into the booking conditions that they are not responsible for what happens in a resort or hotel because they do not own it.Tour operators are responsible for seeing that hotels meet acceptable standards, as described in their brochures. Standard contract terms should be written in clear, understandable language.Section 3: 'Cruise & Stay Hawaii Brochure.Thomas cook offers cruising around Hawaii with Norwegian Cruise Lines America, they are the only ships that offer inter- islands Hawaii cruising. The Cruise Ships stop at port O'ahu, Maui, the Big Island of Hawaii and Kaua'i. The three ships of NCL America are: Pride of Aloha, Pride of America and Pride of Hawaii. NCL offers freestyle cruising which means that there are no fixed dining times and you only have to dress up if you want to.3.1 Cruising holidays.Cruising can be regarded as a package holiday in a floating hotel. All arrangements are already made for the customers such as meals, bars, restaurants and facilities such as cinema, casino and fitness centres. There are different types of cruises such as port to port cruises, fly/cruises, cruise and stay and round the world cruises. Port to Port cruises could be from United Kingdom to the Mediterranean, fly/cruises are where you fly to the desired destination such as Florida and from there you go on a cruise to the...

Other Papers Like Tour Operations Analysing Thomas Cook's 'Cruise & Stay Hawaii' Brochure

Tour Operator Essay

1535 words - 7 pages . Inclusive tour Product Transport Consists of a seat on charter or scheduled flight, Place on ferry, Cabin on a cruise ship, Train seat, Coach seat. b. Inclusive tour Product-Accommodation Hotels: motels, and taverns Villas and apartments c. Inclusive Tour Product Transfer and extra Coach transfer, taxi transfer, Overseas representative Excursion Insurance Care hire 6. Planning, marketing and negotiating package tours To plan

Singapore Essay

2424 words - 10 pages need to know about the destination . Tour Highlights         Return Airfare on economy class 03 nights stay in Singapore with daily hotel buffet breakfast 02 nights stay in cruise 05 Breakfast Airport-Hotel-Airport transfers in Singapore in a coach/mini-van on sharing basis Singapore half-day city tour in a coach/mini-van on sharing basis Return transfers from hotel to cruise terminal Singapore visa included Dear Customer

History and Structure of the Travel and Tourism Sector

4624 words - 19 pages tickets in bulk and selling it to others on a non profit basis * This gave him an idea to package tours in a profitable manner * He organized the travel arrangements, accommodation, transport at the destinations and return to the homeland * He organized the first "inclusive tour" to Paris exhibition in 1855 * "hotel voucher" was introduced by Thomas cook in 1867 and "circular note" in 1873 which made travel easier * First "round the world tour

Chapter 10

931 words - 4 pages Are High Hotel Tariffs Damaging India’s Tourism Potential? Industry analysts fear that the current boom which the Indian hospitality industry is witnessing will not last. The prime reasons cited are steep hotel rates and shortage of rooms. Leading tour operators, in conversation with Bhisham Mansukhani and Charmaine Fernz share their opinion on this current scenario... The Indian hospitality’s current occupancy boom, which revived the

Best Cruise Ship

2406 words - 10 pages sailings featuring the ports of Croatia and may be Europe’s hottest itineraries. The line’s St. Thomas and British Virgin Islands itineraries are simply better than those offered by 750-1200 guest competitors. No one does the Greek Islands and Turkey better. If Jimmy Buffet ever decides to purchase a cruise line – this is the one he will want. # 6 – SEABOURN CRUISE LINE  The pride of the Carnival Cruise line stable, these sleek ships are

Tourism in the Caribbean

1277 words - 6 pages tourism industry such as hotels, guesthouses, tour guide operations, restaurants and bars, souvenir stores and much more. Hotels are the biggest businesses within the tourism industry, as this is one of the most important aspects of a visitor’s trip and they spend a lot of money to ensure a comfortable stay. Accommodation quality is vital to tourist experience, as evidence shows the accommodation sector saw a hotel occupancy rate of 67.1% in 2013

Case Analysis: Micky Arison and the Costa Concordia Tragedy

860 words - 4 pages lines named under Carnival Corporation. When the cruise ship crisis was reported he chose to stay in Miami and leave the immediate response decisions to the executives of that division as to avoid becoming a distraction in Italy (“Arison on Costa”). While another of the cruise ships under his domain was stranded at sea with diminishing resources Arison was publicly seen attending a Miami basketball game (Young). He was criticized for that

4p's in a Restaurant

3641 words - 15 pages local winery allows visitors to taste different grape varieties used Signage points out ecological features hikers see on a trail fashion trend combinations Tourism brochure supplies historical information about sites followed by a quiz for children T-shirt uniform worn by guide is printed with a map of the attractions on the tour Examples of the 4Ps contributing to esthetic experience Esthetic Properties Product Experience Presentation

Walt Disney Details

766 words - 4 pages , plus two parks and one more on the way in Asia. Disney’s largest sales revenue is from media sold outside the US. Disney has its own cruise line with regular operation of two boats and is adding two more in January of 2011. (Cruise Talk, June 2010) Many regular Disney guests own part of the Walt Disney World resort through “Disney Vacation Club”, the company’s timeshare program. Disney’s tour operation business “Adventures by Disney” offers guests


1499 words - 6 pages syndication markets, in DVD format and also online to third party services. PARKS AND RESORTS The Company owns and operates the Walt Disney World Resort in Florida, the Disneyland Resort in California, Aulani, a Disney Resort & Spa in Hawaii, the Disney Vacation Club, the Disney Cruise Line, and Adventures by Disney. The Company manages and has effective ownership interests of 51% in Disneyland Paris, 47% in Hong Kong Disneyland Resort, and 43% in

Effect of Financial Crisis on Ibs

787 words - 4 pages is a leading global provider of new-generation IT solutions to the Travel, Transportation and Logistic industry. A specialist in the domain, IBS offers a range of products and services that manage mission-critical operations of major airlines, airports, oil and gas companies, seaports, cruise lines and tour operators world-wide. IBS services include technology consulting, product development, data warehousing, business intelligence

Related Essays

Project Management Essay

1941 words - 8 pages Memorandum To: Vice President (Instructor) From: Operations SBU Team A Date: Sunday, March 30th, 2014 Subject: Company Strategic Goals and a Project Portfolio Management Process EXECUTIVE SUMMARY: The 2014 Cruise Industry report indicates that the cruise line industry will continue its global presences and with the economy in an ongoing recovery mode, the Oasis Cruise Line & Travel Company is anticipating a positive year of growth and

Financial Opearations Essay

5463 words - 22 pages Element Direct/ Indirect Function Fixed / Variable Rent service Indirect operations Fixed Fuel Material Direct operations Variable Wages Labour Direct Human resources Fixed Advertising Service Direct Marketing Fixed Hotels Service direct Human Variable Task 5)Thomas Cook are known and branded for their luxury package holidays, giving consumers and all round complete deal. Tour operators

New Fangled League: Cruise, Medical, Film, Wedding And Spiritual Tourism

5197 words - 21 pages , religious circuits, wedding tourism, cruise tourism, caravan tourism and film tourism has served to widen the net of this sector. Inbound tourism is booming and the country is going all out to lure more travelers from around the world. Contrary to perceptions across the world that tourism in India is still limited to traditions, the country is opening up with trendy tour packages and reasonable air travel deals to woo inbound visitors from every segment

Occupancy Management At Seven Seas Essay

3178 words - 13 pages Seven Seas Cruise Vacations Inc. Occupancy Management1 Pamela Homesworth, Director of Operations – Yield Management for Seven Seas Vacations looked across her desk and let out a sigh. She looked exhausted and not a little bit frustrated as she removed her glasses and started to speak. “It’s Tuesday, the worst management day of my week” she said. “Today is the day I have to decide what to do with our remaining occupancy for a week Saturday