Total Quality Management Essay

683 words - 3 pages

The focus on the turnround plan is to reduce the number of incidents and accidentsaffiliated with the aircraft turnround with little disruption of performance levels. The first step isthe pre-planning stage which is also called the pre-arrival stage. The most important part of this plan is to identify the laed ramp agent who will supervise the whole operation, the agent shouldhave sufficient knowledge and authority to control the activities around the aircraft. Upon thearrival to the gate, there should be a least four to five agents. Through the pre-arrival processagents need to check stand is clear of all debris in the airline industry this is called FOD (ForeignObject damage)Jet bridge is ...view middle of the document...

Core competencies are what give acompany one or more competitive advantages in creating and delivering value to itscustomers in its chosen field” (Business dictionary, 2011)Southwest Airlines core competencies is there low operating cost, operates onetype of aircraft, website purchases, they steer clear of congested airports, servingairports near major metropolitian areas and in medium sized cities only,point to pointscheduling flights, no assigned seats, no first class,no fancy clubs at terminal, nomeals,no baggage transfer to other carriers.United airlines only core competencies is shipping cargo, also the ofteninconsistent and indifferent service. United is the second largest airline company in theworld United has been in financial stress since the early 1990's, by the turn of the 21
st
century United filed bankruptcy in December 2002 due to operational costs againstdeclining revenues. “
Fuel prices have been on the decrease for the past few years which has helpedthe airline industry decrease their operating expenses. Southwest is the United States’only major short haul, low fare, high frequency, point to point carrier. Southwest’saverage one way airfare...

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