The Possible Influence Of Information Technology

1113 words - 5 pages

INFORMATION AGE: Write a report that analyzes the possible influence of information technology on practical management today or in the future

The twentieth century started with the unprecedented intensification of economic efficiency of production and technological advancements. However, it was understood soon after that if industrial civilization wished to survive in a future, it would need to develop a new perception of the role of human motivation and people behavior in business organization, proceeded from the premise that human behavior is more often motivated neither by logics nor facts, but sentiments. One more era in management thought commenced in the first half of this century ...view middle of the document...

These entire hypotheses were examined. The first explanation was rejected as production output increased despite the premeditated deprivation of illumination level. The length of working day and breaks also failed to explain the research results as labor productivity proceeded to grow in spite of cancelation of these privileges. The third hypothesis was also unconvincing. Monotony was viewed here more as feeling, not a tangible factor. Therefore, the researchers arrived at conclusion that improvement of relations between workers and supervisors motivated the increase of labor productivity. The hypothesis of incentives called into question traditional theories of incentives and led to in-depth investigation.

The results of the Hawthorne research was subject to numerous critics, but its principle importance as a turning point in the history of management thought and industrial sociology is acknowledged by everyone. The development of social aspect appeared to be the focal point of the Hawthorne experiment. The technical aspect, including attainment of high productivity and economic return should be viewed with due consideration of human aspect in any organization. The employees have physical needs, which are to be fulfilled, but more over they have social needs. Social needs arise from social conditions and are realized in organization life through relations with colleagues and other workers. So the researchers came to conclusion - as a person is motivated not by facts and logic, sentiments with respect to things of social value become the main factors in managing personnel. Therefore, the major conclusion of the Hawthorne research was recognition of new managerial skills. These skills were extremely important for maintaining human situations, i.e. ability to comprehend behavior of workers and skills in counseling, motivating, leading and communicating with employees. Technical skills were not enough to manage people.

Latter investigations held by Abraham Maslow and other psychologists helped to understand that the motives of human actions are considered, in general, not economic forces but various needs, which can be just partially and indirectly satisfied with the help of money. On the basis of these conclusions, researchers supposed that if management took great care of their employees, then the level of satisfaction was to increase and this would lead to increase in productivity.

Mary Parker Follet and Chester Barnard were founders of the human relations era and they are often referred to as “bridges between eras”. Mary Follet introduced an idea of human in a group in the management thought prior to the commencement of the social person era. Chester Barnard developed an analysis...

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