The Manager in Organizations and Society
Final Knowledge Integration Assignment
Spring I- 2011
Please read all instructions carefully before you begin. Failure to read and understand instructions could result in an unsatisfactory grade on the assignment. If you have questions about the assignment, contact your instructor. Don't wait until the last minute to read the assignment and clarify any questions you might have. If you wait until Saturday or Sunday night, your instructor might not be available to answer your questions at that exact moment.
Include your responses to all issues in ONE document labeled with your last name and "final," -- e.g. "Smithfinal"-- and post ...view middle of the document...
Do not consult sources outside the assigned AMBA 610 course materials. Using sources that are not in the course materials will result in point deductions. Course materials include the required textbooks, assigned articles, and any additional postings by faculty. Do not use cites posted in the webliography. When making reference to course materials, be sure to use proper APA formatted citations and references, and indicate direct quotations by using quotation marks and proper page citation. Your exam should contain specific references to the text books and other course materials.
You must address all questions. Your answers should be limited to the number of words indicated for each question. Failure to adhere to word length parameters will result in deduction of points. It is advisable to use the word count feature to check.
Point Allocation: 80% of your grade will be based on the quality of the content of your responses to the questions. The content points allocated to each question are indicated. In addition, consistent with the practice followed throughout the course, 20% of your grade will be based on the quality of your attention to graduate level grammar, punctuation, usage, spelling, and citation requirements.
Please see the grading rubric for this assignment for additional details on grading criteria.
Content - 80 points – 2,000 word limit
Be sure to cite any reference sources you use from the AMBA 610 course materials. Do not use any materials outside of AMBA 610 course materials.
Form: Graduate level structure, grammar, spelling, punctuation, word usage and citations: 20 points
Part I: Organization Theory and Design – 1000 word limit (40 points)
The Triad Insurance Company of Indianapolis, Indiana experienced a meteoric rise since its inception in 2005. It has grown from a mom-and-pop operation to a sizeable enterprise: the number of employees has grown from two to 584 in under five years. This rapid growth has brought significant success for TICI, but it has also brought some troublesome problems. In particular, internal information management has suffered due to increased complexity and rising expectations. Some specific problems are:
* Insurance policies used to be generated using desktop software. Now, policies are so varied that various versions of forms are warehoused in databanks and selected automatically based upon variables such as the type of claim being generated, the geographical area of the United States that the customer lives in, et cetera.
* Triad’s original owners used to keep their own financial books.
* Customer claims were handled over the phone.
* The national headquarters wants more comparative data from the regional offices.
Each of four regional offices has its own Information Technology staff and manager that reports to the regional manager. TICI's IT director (at the same organizational level as the directors of human resources and customer...