The Forgotten Group Member Case Analysis
The Forgotten Group Member is a case study analysis why the group leader, Christine’s leadership abilities were ineffective. As defined by Schermerhorn (2010), “a team is a group of people brought together to use their complementary skills to achieve a common purpose for which they are collectively accountable”. For a team to be effective, it must go through a development process. According to Tuchman (1965) the stages of group development are:
1. Forming: Members are acquainted with each other.
2. Storming: Group members frequently experience conflict with one another.
3. Norming: A real sense of cohesion and teamwork.
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Part 2: Problem Identification
The primary problem within the group is Christine’s ineffectiveness as the group leader and the team’s ineffectiveness as well. According to Schermerhorn, (2010), “an effective team is one that achieves high levels of task performance, member satisfaction, and team viability.” When the team is ineffective it cannot move forward.
A secondary problem the team is facing is the allowance by Christine, the leader, of social loafing by Mike. “Social Loafing occurs when people work less hard in groups than they would individually” (Schermerhorn, 2010). Mike is taking advantage of the team with poor excuses as to why his work is below par and why he misses team meetings. Christine could be attributing to Mike’s social loafing by not developing the team into a cohesive unit.
An additional issue with the group is the difference in work styles and motivation. Mike has many personal issues and is not a good steward of time management, Diane is reclusive, Steve seems to be a perfectionist and Janet is an overachiever, while Christine is more concerned with her GPA.
Part 3: Retrospective Evaluation
One solution to address the issue of ineffectiveness as a leader is for Christine to have a clear understanding of the stages of team development and her role as the leader of this team. As we see below there are contributions that are “must have” skills to be an effective team leader.
* Setting a clear and challenging direction while keeping goals and expectations clear
* Communicating high standards
* Creating a sense of urgency
* Ensuring the member have the right skills
* Establishing rules of behavior
* Creating early successes
* Giving positive feedback
Christine needs to take the time to review and understand her role as the team leader and in doing so; the team would have a clear understanding of what is expected of each member to accomplish the...