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The Balanced Scorecard Essay

1641 words - 7 pages

The balance Scorecard

Sarah Coulibaly

AMBA 630

Professors Little and Riley

June 12, 2011

Executive Summary

I have worked for the World Bank Group during the summer of 2008 as a temporary assistant in the North Africa unit of Middle East and North Africa (MENA) department. The main goals of the World Bank are to reduce worldwide poverty and to help people help themselves and their environment by providing resources, sharing knowledge, building capacity and forging partnerships in the public and private sectors (About us, 2010). MNC01, the unit I used to work for is in charge of Morocco, Algeria, Tunisia and Malta. Since the objectives of MNC01 differ according to each ...view middle of the document...

150). Although the balanced scorecard was originally designed to be applied to private businesses; it can also be adapted to serve the public sector. This paper will examine the Morocco’s balanced scorecard of MNC01, the Maghreb unit of the World Bank Group.


MNC01 is the North Africa unit of the Middle East and North Africa (MENA) department of the World Bank Group. The World Bank mission is to eliminate poverty and promote sustainable development by providing financial and technical assistance to countries (About us, 2010). The MNC01 unit is in charge of Morocco, Algeria, Tunisia and Malta. Since the objectives of MNC01 are different for each country, the balanced scorecard will only focus on the unit’s objectives for Morocco. The main goals of MNC01 are to:

- Accelerate growth and create employment in Morocco

- Reduce social disparities in Morocco

- Ensure environmental sustainability in Morocco (IBRD & IFC, 2009)


The World Bank is an international financial organization therefore its goals differ from those of private businesses. As a result, the perspectives of my balanced scorecard slightly differ from the perspectives of a private business’ balanced scorecard. I have developed the objectives based on the following perspectives: mission accomplishment, customer, organizational learning, and operational efficiency. Morocco’s Country Partnership Strategy’s report for the fiscal year 2010-2013; which exposes MNC01’s long-term development strategy and operational program for the country; is the source of my metrics and target values.

Mission accomplishment: In order to accomplish its mission, MNC01 must provide financial and technical assistance to help accelerate growth, create employment, reduce social disparities and ensure environmental sustainability in Morocco. The Bank has identified several factors that hinder those objectives in Morocco. As a response, the Bank has planned loans and programs to eliminate those hindering factors. Firstly the Bank plans to lend a total amount of $270,000,000 (Public Administration Reform Adjustment loan I, II, III) to Morocco over a six years period, from 2008 to 2014, to help accelerate growth and create employment in the country (IBRD & IFC, 2009, p.84). Secondly, the Bank plans to lend $150,000,000 (Housing development policy loan) to Morocco over a 6 years period, from 2006 to 2012, to help reduce social disparities (IBRD & IFC, 2009, p.84). Finally, the Bank has created the rural water supply and sanitation program, which is a six years $60,000,000 program (2006-2012), which aims at improving environmental sustainability, in Morocco (IBRD & IFC, 2009, p.84).

Customer: The Moroccan people and government expect the World Bank to help them develop their country. The objectives of the Moroccan government for the country are the following:

- Improve the business environment for all firms in Morocco, especially for...

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