Telework. Acs, A Xerox Company Essay

3153 words - 13 pages

Telework. ACS, A Xerox Company

Managerial Applications of Information Technology

IS 535

Professor: Anne Peters

By: Samira Taghavi

June 13, 2012

Table of Contents

Proposal
Introduction………………………………………………….. 3
Business Problem……………………………………………. 3
Benefits of Solution…………………………………………. 4
Approach……………………………………………… . ..…..5
Target Audience……………………………………………. 5

Milestone 1
Company Background………………………………………. 6
Business Issues……………………………………………… 6
Benefits of Solving Problem………………………………… 7
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insight-ts.com, “A growing consideration for many companies centers on their ability to add employees to their staff while allowing them to work from home. There is a growing segment of today’s workforce that is highly-skilled and prefers to work from home. There are many professionals who find the “quietness” of a home office as a very productive environment. Businesses are also finding that many job functions work well from home-based offices allowing the business to grow without having to incur additional square-footage costs.”

Business Problem

In this paper I will talk about how the use of technology can allow employees to work from home, or telework. ACS, A Xerox Company employs a government sector that process applications and ongoing cases for residents in the State of Indiana. Employees work the same routine schedules and complete the same case processing tasks every day. There are local offices where clients have the option to seek face-to-face assistance but clients are not required to come into the office for anything. Clients can complete applications online, complete interviews over the phone, and turn in documents via fax or mail. Employees are confined to computer screens for 8 hours completing tasks and resolving customer service issues over the phone. Clients also have the option to check the status of their case online or by using the automated system. I have been employed with ACS for 3 ½ years and after the first year things started to go downhill. Employees began to complain about the work environment. Feelings of disgust were expressed anywhere from the temperature in the room for being too cold because management has to accommodate the hardware used in the facility to not having a flexible schedule to accommodate personal lives. Anyone who needs to handle business usually does between the hours of 8 and 5. Employees do not have the option to conduct personal business prior to arriving to work and has limited time after work. The more negative feeling build the more morale will decrease in the work environment and employees will become dissatisfied.

Benefits of Solution

According to the U. S General Service Administration (GSA), “Telework is an innovative business solution that enables employees to work productively away from the traditional office.” Since employees are struggling to incorporate their personal lives to fit in their work schedule, management should discover a way to allow employees to conduct personal business around their work schedule. If management allows employees to telework it could lead to positive benefits. Telework does not only include working from home, but also working in cafés, while traveling, or even at your child’s football game, during half time of course. By giving your employees the option to choose when is the best time for them to complete work will lead employee satisfaction and increase in production and revenue.

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