Walmart serves customers and members more than 200 million times per week at more than 9,826 retail units under 60 different banners in 28 countries. With fiscal year 2010 sales of $405 billion, Walmart employs 2.1 million associates worldwide (Walmart Corporation). A refined and successful process of installing, training and utilizing touch screen cash registers will be implemented into each store to enhance speed of check out and inventory maintenance.
One of the largest complaints of Walmart shoppers is the time it takes to check out. Walmart expects the customer to do all of its shopping in one location, resulting in overflowing baskets of items to be checked out. ...view middle of the document...
The managers will gather at the nearest location to their store. The list of stores that will be holding training sessions will be online as well as emailed to each manager. The training session for managers will begin promptly on Day 1 at 1:00 PM through 6:00 PM. Training will continue on Day 2 at 8:00 AM and end at 12:00 PM. To accomplish the most efficient training possible for the managers, we have decided that a 2-Day session would be best so that each manager can participate in role-playing and technical training as well. The technical training will not be done at each store for other employees; this training will be specifically for managers in case of any malfunction on the individual systems.
To continue training, the managers will devise their own schedule to get each employee trained, in store, during normal employee hours. Employees will be divided into groups of 5 for a two-hour training session at their individual stores. The training session will include: a short video, reading and hands-on training for the new systems and role-playing with practice scenarios. With the conclusion of the two week period filled with training sessions, each employee will be placed on a probationary period while getting used to the system. After 30 days of work, each employee will be expected to complete a hands-on test involving one customer order. This testing will not be to determine continued employment or disciplinary uses, it will be used a learning tool for management. We will spend more training time if needed with individual employees.
Touch screens have become very popular recently with the innovation in technology of iPods, cell phones, computers, and cash registers. Some Walmart stores have added this technology to their cash registers and others have yet to make this change (Schnell, 2011). There are so many advantages to touch screen registers, so our team has decided to implement touch screen registers in all Walmart stores around the world.
Touch screen technology is popular for a good reason. It is fast to learn and use. It is more productive and can handle more sales due to its speedy transactions, which adds to the bottom line of business (Schnell, 2011). The system can provide accuracy for Walmart employees. For example, a customer walks up to the register at a Walmart location where the employee checks out the groceries and enters any discounts using the touch screen. In this system there is no concern about fast typing or having to know special codes.
Training for this new system is easy for staff to train employees on. There is no concern for someone who may type on a keyboard slowly or having to memorize codes for special transactions or discounts (Schnell, 2011). The ease of the touch screen will make training fun and easy.
The advantages of investing in touch screen cash register systems are:
• Touch screen registers may cost more than your standard register, but the additional money that is spent will...