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Suggestion To Airasia Essay

793 words - 4 pages

All the company will face the same problem which is complaint by the customers. These complaints will make the company to become more prefects and increase the quality of the company. Customers face some of the problems in Air Asia Berhad. They hope that the problems that they faced can be solved by the company. There are some suggestions for Air Asia Berhad to improve the quality of the company.
First of all, Air Asia Berhad should improve the customer services of the company. Customers may make a call to check about the details of the flight and they realize that it takes a long time to connect to the department that is interrelated. It may waste the time of the customers and customers ...view middle of the document...

There is a problem that the flight return has been cancelled without announcement. The customers cannot get back any refund from Air Asia Berhad. These problems should be improved.
Moreover, the websites of Air Asia Berhad should be improved. The arrangements of the websites should be stated clearer so that the customers would not be confused. There are too many other promotions and introduction in the websites. It can cause the customers to confuse and use up a long time to search for the information that is needed.
Customers served with pathetic customer services after the money has been paid. Customers cannot contact with Air Asia Berhad immediately. The contact information that is stated in the websites is not sufficient. The information stated that the e- mail will be replied in five working days but customers receive the replies after a month. The e- mail should be replied to the customers as fast as possible to avoid the misunderstanding to be happened. These kinds of problems should be improved and discussed.
Furthermore, there is no entertainment in the plane. Customers will feel boring in the plane. No beverage or snack will be served in a short flight. Customers cannot feel the consideration of Air Asia Berhad throughout these problems. Air Asia...

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