Total Quality Management has been considered as one of the most significant management innovation of the 20th century. TQM is based on quiet native and traditional views of an organization but it has had a major influence on the contemporary management practices. TQM role and concepts are examined based upon how an organization will meet its mission and the definitive objective for long term survival.
Organization‘s main concern is how to achieve organizational goals & long term survival, it depends on multiple factors. The very basic level of organizational survival is based on the internal integration and the process of external adaptation.
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By explaining the poor performance of the state to the person who occupies the Presidency, we overlook the many structural, underlying and historical reasons that perpetuate state failure.
“The dominant narrative which explains the mess that PIA is currently stuck in, is that the national carrier is purposely being run into the ground so that Indus Airway,linked to the president’s sister Faryal Talpur, can benefit. In fact, it appears that ABDUL WAHAB, the man behind Karakoram Motors is the lead investor in Indus Air”.
Last week, news report claimed that PIA had grounded 18 planes. A passage read:
On Wednesday, a Riyadh-bound flight from Lahore was just cancelled only because a 9-volt battery, used to operate one of its emergency gates, was found out of order, provoking the passengers who vent their anger on the airport administration.
I am not sure about everybody else, but if this happens with me, I would want my plane to be grounded when it’s most crucial component that facilitating emergency exits is out-of-order. Granted, PIA could do a better job to replace the offending part on time and improve preventative maintenance. However, given the news, FACEBOOK and Twitter lit up with commentary on how PIA is purposefully sabotaging and compromising its own aircraft to serve the president’s interests.
A couple of months ago, rumors circulated that the increased frequency of emergency landings by PIA were being orchestrated to tarnish its image and reputation. Investigation should be carried out to find out if poor maintenance and incompetence has led to an increase in emergencies. Why would experienced pilots risk not only their lives and licenses but also the lives of their crew and passengers by “orchestrating” emergency landings?
PIA faces many challenges like global economic depression, rising fuel costs, stiff competition, massive labor costs and inefficient vendor supply chains, to name a few. It also has to deal with the recruitment of skilled staff to Gulf carriers while there is a drought in airline financing and the poor image of Pakistan negatively affecting its ability to attract passengers from other countries. It’s ironic when an airline cannot upload an accurate destination map. And it doesn’t help either when the MD of that company states that: “pilgrims should be thankful for travelling in aircraft, rather than on camels”!
However these issues, incident by incident are overlooked and reduced to the now ubiquitous explanation that PIA’s failures are a result of ZARDARI’s greed.
PIA is managed under the Ministry of Defense (MOD) and the MOD for all practical purposes is under the influence of the military. Does the cozy relationship between the regulator, the CAA and PIA not lead to a conflict of interests? Speaking of the military, why do we overlook how the military run NLC has contributed to the railway’s decline?
ZARDARI and the PPP are rightly criticized for mismanagement and poor governance. However, decisions that...