Communication Opinion Essay
Kimberly A Powell
July 15, 2013
Communication Opinion Paper
Health care communication is an important factor in proper health care. If there is no communication or trust between the health care provider and the consumer, this could affect the quality of care for the consumer. This paper is an overview of effective communication, the basic elements of communication, the encouragement of a reluctant consumer, and the impact cultural difference that may influence communication. To incorporate the basic elements of communication, providers must first examine what exactly effective communication is. This involves more than just ...view middle of the document...
Of course the main goal is always the patients’ health, but a care provider can set goals, such as saving time or displaying his or her knowledge (du Pré, 2005). Many people believe that the best communicators are sensitive to other people’s feelings and expectations. When providers can listen carefully the consumer gains trust and will feel comfortable communicating his or her needs to the provider. Sensitivity is difficulty when providers do not share the same cultural expectations, and joking or friendly putdowns could be offensive and could make a consumer angry. To avoid this, providers should learn how to understand a person’s body language and how he or she responds, for example; a smile or a nod.
The difference in culture can make it difficult for communication in health care. Over the last several decades there have been high levels of immigration increase that has been the highest level since 1930 Other than language barriers, but a cultural belief system can influence the decisions of some when seeking health care. There may also be cultural preferences and values that can affect health care, for example preventative care (Lee, 2003). One of the most important factors is the interaction with health care provider: for example, “Cultural social relations, processes, stereotypes, etc. affect interactions between individuals and inter-group relations” (Lee, 2003. p. 3). According to Lee, both the physician and patient need to understand the content of both the patient and care provider’s spoken communication. It is important he or she understand each other without leaving question or unexpressed thoughts. Taking these strategies can provide satisfaction in communication (Lee, 2003). The misunderstanding between providers and patients leads to discouragement in the health care system, which further discourage patients with cultural differences. An example of this is Vietnamese refugees do not understand the system of regular and preventative care. Vietnamese are familiar with emergency forms of care and may not understand why he or she is not...