Strategic Plan III
July 28, 2013
Professor Robert Stokes
The goal of Saeed Home Improvement is to give homeowners a one stop home service experience with minimal effort and a stress-free environment. Our vision is to grow our home care concept with an innovative approach and strategic measures
that will provide a service that is currently only available to the elite homeowner of the world but at a price for the average working class. The organization can capitalize on the intangibles aspects of the business, customer service and appreciation, friendly attitude, and customer satisfaction. Saeed Home Improvement ...view middle of the document...
Managers will constantly assess the employee’s knowledge and attitude to develop a shortcoming training schedule. The company will also encourage individual self-improvement for all the employees to serve as the primary resource of knowledge. As a knowledge-worker organization it is necessary for workers to stay in a continuous learning mode. Employees that display such dedication will be rewarded by being first in line for promotions.
Saeed Home Improvement considers learning to be more than just employee training but to also include manager mentoring the next generation of leaders. This will open the line of communication for employees to ask questions and get help on a problem when they need it. Manager will be responsible for ensuring that employees learn from their mistakes and successes.
Business Process Perspective
The business process perspective is the internal business processes of the company. In order for the managers of Saeed Home Improvement to make decision on the daily business they must first know and understand the company mission, how well their business is running, and whether our services are meeting the customer’s needs. The company’s upper management has developed a business process metrics to serve as a guideline to assist managers and employees in job performance.
The customer perspective at Saeed Home Improvement will focus on the importance of the organization’s customers and customer satisfaction. We are not look for the one time service customer. If a customer is not satisfied, we will do what it takes to meet their needs. Our customers are our business lifeline and will be treated with that level of importance. The key is to retain our customer and have them serve as ambassadors for...