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Strategic Operations Issues Essay

3859 words - 16 pages

Strategic Operation Issues Executive Summary This paper reviews a core process of the Light and Power organisation with a view to seeking opportunity for change in the performance of process against the organisation’s strategic objectives. The organisation is currently not performing to target and improvement is required. By examining the design of a core process of the business and mapping process flow the impact of current design and capacity on outputs is able to be quantified and possible gains that can be made by changing the process design discussed. Investigation supports the premise that changing process design can increase the organisations performance against strategic objectives ...view middle of the document...

............................................................................................................ 9 Process Capacity .................................................................................................................... 9 Process Task Configuration ................................................................................................. 10 Innovation ............................................................................................................................ 11 Redesign the Process............................................................................................................ 12 Increased Management of Procedure ................................................................................... 12 Recommendation ..................................................................................................................... 13 Appendix 1 ............................................................................................................................... 15 Reference List .......................................................................................................................... 16

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Strategic Operation Issues

The Organisation The business is an equipment hire business specialising in the supply and maintenance of Power Generation and Lighting to construction and events industries. The business inventory consists of self-contained diesel motor driven electricity generators configured to supply electric power and as lighting towers designed to illuminate work and event areas. Inventory also includes electrical distribution accessory equipment for the power generators such as cables, leads and electrical switchboards. The rental of equipment may be short term one or may be longer term on sites, particularly construction projects from multiple nights to several months. The equipment before hire requires Run Up (pre hire safety check) as well as periodical maintenance and damage repair. As well the organisation provides breakdown support on site 24/7. The inventory includes 358 lighting towers and 159 Generators of varying size from 20 to 80kVA (small), 100 to 300 kVA (medium) to 500,1000 and 1250kVA (Large). Front office staff of four is responsible for the administrative operation. As well there is 9 tradesman staff. Made up equally of Fitter Mechanics and Electricians to prepare and maintain the equipment. Due to requirement to meet field repair and in field service only 7 of those tradesman can operate within the core process. There is additionally a leading hand overseeing operational process and directing work. Some complex repair work is outsourced to specialist suppliers and transport operations and casual labour is sub contracted. Quality in the organisation is systemically controlled by a “Silver Service” process overlaying all work accredited to AS9000 standards.

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Strategic Operation Issues Operation Issue In this organisation the utilisation of...

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