Steelcase Inc. is a company that is specialized on designing and manufacturing
office furniture. According to performance dimensions, Steelcase’s Inc. main
product is basically scratch proof furniture available for any office type.
Following this, their goal is to provide knowledge, services and products that
allow customers to work in efficient and healthy offices. This is what
distinguishes them from other furniture competitors.
In terms of product over time performance, Steelcase’s Inc. furniture reliability is
is very strong because their products are made of high grade steel, which allows
them to provide products ...view middle of the document...
This company was found in 1912 in Grand Rapids, Michigan and has more than
50 manufacturing facilities with more than 900 retailers around the globe, this
making them achieve great reputation, also due to its qualitative products. Prior
to become a global company, Steelcase Inc. gained most of its fame by reason of
being a manufacturer of fireproof steel furniture and being one of the first
company to produce metal office furniture instead of wood.
One of the greatest problems that increase the time of order-delivery process is
that there aren't enough transportation cycles to constantly pick up the finished
product and deliver it to the customer. In my opinion there should be placed
more transportation trucks in the logistics department to ensure that there is
always a unit available to deliver the product without having to wait on average
12 days for that. First, this will create more job positions which leads to higher
transportation costs but, it will reduce the time of delivery from 4 weeks to two
weeks, the company will be able to serve customers faster, maybe attract even
more customers and create less work load for drivers, because the delivery
schedule will become more flexible. Instead of delivering a certain amount of
products a day, it will allow each driver in particular to deliver less products, to
less customers, and make less hours a day. Still this solution can lead to low
efficiency of the logistics department.