Starbucks Structure Case Study
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??? Instructor Name
August 11, 2012
The Starbucks company is a business organization located nation wide that specializes in specialty coffee drinks along with a menu of select food products with an in facility dining area and a drive through. This paper will create a job description and job specification for a Starbucks employee to include different job requirements of employees and apply job specification concepts from the textbook to this case. This paper will also suggest a form of departmentalization that Starbucks should use and whether the form should be changed in stores offering food products and lunch with ...view middle of the document...
• Handling of coffee beans and food products.
• Maintaining the cleanliness of the store.
• Maintain the equipment used to produce beverage products and food products.
• Front end, customer sales by handling cash transactions effectively and accurately.
• High school graduate or higher with the ability to conduct simple math to accurately handle cash transactions.
• Ability to read and write at a level sufficient enough to understand the requirements of the job.
• Clean, neat and orderly appearance and a friendly disposition.
• Be able to meet safety and health requirements for food and beverage handling.
• Have the ability to lift and handle product containers that may weigh in excess of xxx lbs.
"Departmentalization is an effective organizational tool…that involves dividing people up into different departments or divisions in which collections of tasks are placed together…" (textbook author's last name, date of publication, pg. 62). Departmentalization will help organizations by allowing the organization to conduct more processes in a more manageable and consistent manner. Supervising, selling, production, and stock management are all specialty areas that have their own specific functional processes required in order to function smoothly. Departmentalization helps to avoid conflicting actions due to complexity in functional areas by assigning tasks to specific departments or work groups.
For an effective departmentalization, Starbucks should divide their work force into two groups based on function: management and the workforce of regular employees. Authority, work material, information management, decision making processes, and ideology should be coordinated and handled by management and all other functional areas can be handled by the rest of the work force. The regular employees can handle sales, stocking, and production. The form should be the same if a Starbucks store offers food products and lunch or just beverages because the processes can be standardized for both.
The Decision to Centralize or Decentralize
"Centralization and decentralization refer to the degree of delegation of decision making, authority, and power within an organization" (textbook author's last name, date of publication, pg. 67). In highly centralized organizations it is more common to find authority at the upper levels, without delegation. Delegation allows lower level management to handle decision-making processes following the guidance of higher management.
Decentralization is an essential part of business solutions by allowing central management to focus on other tasks while leaving operational concerns to the lower levels. Decentralization has the ability to impact, both negatively and positively, the efficiency of an organization. "A number of issues, both theoretical and practical, complicate the view of whether decentralization is a good or unfortunate economic strategy" (Decentralization...