Q 1. Basic Approach 1
Q 2. Tools & Techniques 2
Q 3. Additional Information Required 6
Q 4. Recommendations 7
Q 1. Basic Approach
▪ Since we have allot of data, but not much clear information, therefore we need to analyse all that data available and convert to a more easier charts and graphs that will be easy to compare and present to Joel Wisner.
▪ However, before the data to be analysed, we need to prepare and translate the data to be ready to analysis. This will involve taking the completed questionnaires and putting them into a format that can be summarised and interpreted.
▪ The first step, is to get the ...view middle of the document...
- Kindly find attached all charts and check sheets in the Excel Workbook enclosed.(7 worksheets)
- Chart No 5 & 6 are both data from survey results and open-ended comments combined.
Fig 2.1 Pareto Chart
Fig 2.2 Pie Chart
Fig 2.3 Bar Chart
Fig 2.4 Check Sheet
Combined Date (Survey+ Open-Ended Comments)
Fig 2.5 Combined Pie Chart
Fig 2.6 Combined Bar Chart
Q 3. Additional Information Required
▪ There were not sufficient data gathered, this may have been due the questions or categories asked on the survey sheet, as I have noticed a few people remarked on the Open-ended comments on the lack of police and security, in addition to dirty toilets and complaining regarding the stadium.
▪ Hence, I suggest that it would have been more helpful to analyse the data, if there was a category for facilities and security on the survey cards.
▪ In addition to the questions and open-ended comments on the survey card, there should be a suggestions on the below of the card, as this will help in the future actions and plans that SWU will undergo.
▪ Using an external Survey Company: Survey companies provide greater satisfaction and value than self-service survey as they have the expertise and experience in surveying. Consequently, SWU will focus more on implementing the changes.
Q 4. Recommendations
The results of this survey should be provided back to the stakeholders and top management...