Angela A. Jones
Communications for Accountants
February 3, 2012
An organizations’ culture develops from beliefs and values that are shared by a group or groups of people that influence the behavior of members within that organization. Every organization has a different culture setting that becomes enhanced by the level of communication displayed daily. For example, Southwest Airlines’ (SWA) organizational philosophy can be described as phenomenal starting with their mission statement and core values. SWA has pledged the mission to show dedication to the highest quality of ...view middle of the document...
Translation: SWA organization exists first and foremost, to exceed its employees’ expectations secondly, to exceed its customers’ expectations; thirdly, to exceed its stockholder’s expectations. SWA’s culture is so top notch in fact, employees receive the best training available in areas of development and creativity. Putting employees first along with concerns for their well being, SWA’s rate of return is reduced turnovers and satisfied employees that are motivated and willing to give 100%.
Two types of organizational communication exist, formal and informal. Organizations of all sizes make use of both, whether directly or indirectly. Formal channels of communication generally follow the chain of command or org chart and are top down. Informal channels on the other hand tend to be more open and spontaneous. Scuttlebutt or gossip is also considered forms informal organizational communication.
Role of Communication
Organizational culture encourages direct communications between management and employees no matter what level they are on the...