Web Architecture WEB3750
SLA For Telecommunications
Explanation of agreements
Telecommunications is one aspect of needing a SLA. First off we need to understand what a SLA is. SLA is a Service Level Agreement. This is a contract between a service provider and a customer. When we say service provider most people think of internet or phone or cable, things of that nature. This is true they are service providers, they are parties outside a company that provide a service to the company or customer.
The services provided may include dedicated leased lines, shared packet-oriented services, Web hosting services, off-site application management (i.e., ASPs), and ...view middle of the document...
As we mentioned that we have to have the outline of what service is provided with SLA. The reason is you won’t get help with your WEB or LAN line from the cable company. This is with the IT department. When you sign a SLA for a certain service you are agreeing to the service that is provided. This is why it is called SLA it is approached on the level that can be handled and can not go beyond. Usually there is a help line number or website that you can get help or troubleshoot issues. There is an example of a SLA found here for a reference: http://www.wavetelecom.com/upload/documents/terms_and_conditions/Wave%20SLA%20issue%201.2.pdf
Both the customer and the service provider need to start by gathering information. By doing research and gathering as much as possible you can have the upper hand to negotiate a contract. This should go without saying but customers should carefully clarify their service needs to the prospected provider. As was mentioned an example of this would be a internet provider. There are many out there you need to find out which will suit your needs the best. Also by finding out what one can do for you then you can check with another and tell them what the other company can do and see what they can provide. They will try to up the ante to get your business.
And before making any commitments to customers, service providers should examine their service...