Six Sigma at Wipro Technologies: Thrust on Quality
Abstract: Six Sigma at Wipro Technologies: Thrust on Quality
Wipro Technologies is a global services provider delivering technology-driven business
solutions that meet the strategic objectives of clients. Wipro has 40+ ‘Centers of
Excellence’ that create solutions around specific needs of industries. Wipro delivers
unmatched business value to customers through a combination of process excellence,
quality frameworks and service delivery innovation. Wipro is the World's first CMMi
Level 5 certified software services company and the first outside USA to receive the
IEEE Software Process Award.
Wipro has one of the ...view middle of the document...
Today, Wipro Technologies has become a global service provider delivering technologydriven
business solutions that meet the strategic objectives of clients. Wipro has 40+
‘Centers of Excellence’ that create solutions related to specific needs of Industries. Wipro
can boast of delivering unmatched business value to customers through a combination of
process excellence quality frameworks and service delivery innovation.
A strong emphasis upon building a professional work environment, leaders from within,
and having a global outlook for business and growth have led to innovation of people
processes on a continued basis. Over the years, Wipro has significantly strengthened its
competency based people processes and demonstrated innovative practices in talent
acquisition, deployment, and development, based on strategic needs.
A leading provider of communication networks in the US required improvement in the
product performance of a telecom application using Six Sigma methodologies. Thus, with
the growing importance on aligning business operations with customer needs and driving
continuous improvement, Wipro began moving towards focusing on Quality, thereby,
creating a learning environment that led to implementation of Six Sigma.
Prepared by Dr. Manisha Sharma, Dr. Kapil Pandla and Prof. Prashant Gupta of Jaipuria Institute
of Management, Noida . This case is prepared solely for the basis of class discussion. Cases are
not designed to present illustrations of either correct or incorrect handling of administrative
Integrating Six Sigma concepts was also intended to bring rigor in effective upstream
processes of the software development life cycle. Implementation of Six Sigma
methodologies brought in quantitative understanding, cost savings, and performance
improvement towards product quality.
Some of the key challenges involved were:
Reduce the data transfer time
Reduce the risk
Avoid interruption due to LAN/WAN downtime.
Parallel availability of the switch for the other administrative tasks during the
What is Six Sigma?
The word is a statistical term that measures how far a given process deviates from
perfection. Six Sigma is named after the process that has six standard deviations on each
side of the specification window. It is a disciplined, data-driven approach and
methodology for eliminating defects. The central idea behind Six Sigma is that if you
can measure how many “defects” you have in a process, you can systematically figure
out how to eliminate them and get as close to “zero defects” as possible.
Six Sigma starts with the application of statistical methods for translating information
from customers into specifications for products or services being developed or produced.
Six Sigma is the business strategy and a philosophy of one working smarter not harder.
One sigma gives a precision of 68.27%., two sigma, of 95.45% and three sigma of
99.73%, whereas Six Sigma gives...