This website uses cookies to ensure you have the best experience. Learn more

Shouldice Hospital Limited Essay

2598 words - 11 pages

SHOULDICE HOSPITAL LIMITED

SHOULDICE HOSPITAL LIMITED

1. a) In what respects is SH a successful service organization?

- Highly motivated and capable staff delivers an outstanding service. They are aware of the importance of human relation in the provision of the service.

- The Service Concept was designed to achieve early ambulation and aware of the importance of human relations:
o Use of local anesthetic
o Renowned hernia surgery technique
o Facility design
o Postoperative regimen
o Nurse counseling activity
o Patient social activities (tea time, reunion, …)

- Highly integrated strategy – system ensure high quality, high employee productivity, low cost and high ...view middle of the document...

The delighted recruits soon made known their success stories and by the war's end, more than 200 civilians had contacted the doctor and were awaiting surgery. The scarcity of hospitals beds however, created a major problem. There was only one solution; Dr. Shouldice decided to open his own hospital.
Facts of the Hospital:
Location: The hospital was located in Toronto in the southern part of Canada and 48% of the demand was from northern U.S.
Layout: The Shouldice Hospital has two basic facilities; hospital and the clinic in one building. The rooms are design such that the patients have an opportunity to visit each other and this helped to create a service culture with the help of the people who worked for the Shouldice hospital.
Capacity Planning: Shouldice was constructed with a capacity of 36 beds. After some years passed, they improved the capacity of the hospital to 89 beds.
Service Encounter: There is a sensible service culture in Shouldice. Training in Shouldice technique is important since the procedure could not be varied. The patients, who were experienced hernia operation in Shouldice, can return their normal daily lives much before the other patients that had experienced the similar operation at other hospitals. And the recurrence rate for all operations performed at Shouldice is about 0.
The Unique Selling Point of the Hospital
“There is No Substitute for Experience”. Shouldice Hospital has been dedicated to the repair of hernias for over 55 years. The trained team of Shouldice Hospital surgeons have repaired more than 300,000 hernias with a greater than 99% success rate.
Surgeons at Shouldice Hospital have a virtual 100% success rate performing primary inguinal indirect hernia repairs. Shouldice Hospital has offered its Medical Guarantee for more than 55 years.
Shouldice’s strategic service concept
The patients at the Shouldice center take some of care of themselves. In Shouldice, all the patients were encouraged to walk up and down the halls and to get in dialog with the other patients and the surgeons. In thought of encouraging the patients, the steps between the floors are constructed with a smooth inclination, there are not TV’s at the bedrooms and the rooms were designed as if it were a home instead of a hospital. Every square foot of facility is carpeted to reduce the hospital feeling and the possibility of a fall.

The Key Success Factor:
The Shouldice Hospital case demonstrates an excellent example of a well-developed, focused service delivery system. Shouldice has been remarkably successful in its ability to not only provide its patients with a quick, quality and low cost surgery but also providing an unforgettable experience and comfortable environment to all of its patients. Shouldice Hospital success is due to a number of factors ranging from their warm environment to their surgery techniques.
Secondly, Shouldice Hospital is psychologically appealing to patients receiving surgery, they...

Other Papers Like Shouldice Hospital Limited

Proposing a Carpal Tunnel Treatment Centre

5331 words - 22 pages excellence: the acquisition of expert performance in the arts and sciences, sports and games. Lawrence Erlbaum Associates, Mahwah, NJ: 1-50 Heskett J (2003) Shouldice Hospital Limited. Harvard Business School Reviews. 9-683-068:1-18 Korthals-de Bos IB, Gerritsen AA, van Tulder MW et al (2006) Surgery is more cost-effective than splinting for carpal tunnel syndrome in the Netherlands: results of an economic evaluation alongside a randomized controlled

Shouldice Hospital Essay

5215 words - 21 pages Case 5: Shouldice Hospital Limited (Abridged): Phần Uyên History of Shouldice Hospital: Dr. Earle Shouldice was interest in early ambulation stemmed, his medical license permitted him to operate anywhere, even on a kitchen table. As more and more patients requested operations, Dr Shouldice created new facilities by buying a rambling 130-acre estate with a 17.000-square foot main house in the Toronto suburb of Thornhill. After some years of

Freedom And Responsibility

2141 words - 9 pages states. For the most part, the protester have their head down as the pepper spray was being sprayed, but eleven students were hit directly in the face with the spray. Two protesters were taken to the hospital and the others were treated on scene. After the pepper spray event, ten people were arrested. (Outcry After Police, 2011) The final precept is “Congress shall make no law abridging to petition the Government for a redress of grievances.” So

Hate Crime Laws

2348 words - 10 pages voted to be counselor in high school. Everything started when Aaron McKinney and Russell Henderson took him east of Laramie, Wyoming. And tied him to the fence and beat him till he was almost breathless and left him tied to the fence to die. He was there for about 18 hours. He later was found by a bicyclist who thought he was a crow. Matthew died in Poudre Valley Hospital on October 12 (Shepard, Judy). Many laws are not equally applied because the

Rational Emotional Behavior Therapy Case Study Conceptualization And Treatment Plan

2140 words - 9 pages Rational Emotional Behavior Therapy Case Study of Sarah: A Conceptualization and Treatment Plan Rational emotive behavior therapy, REBT, was developed by Albert Ellis and holds the central belief that the events in our lives do not cause our disturbances but that they are instead caused by our view of the events (Murdock, 2009). Murdock (2009) states that “people are seen as responsible for their behavior” (p. 279) but, because they are

Holidays In Albania

1636 words - 7 pages Have you ever thought about having exciting and incredibly cheap vacations? Albania might be the right choice. According to My Travel Guide, Albania is ranked the fourth among ten places worth visiting in Eastern Europe (“Top 10 Eastern European Destinations”). One can encounter three kinds of vacations in this Mediterranean country: winter, summer, and cultural. The ideal places to spend your winter vacations are the Albanian Alps. They are

A Heart Of Darkness

1748 words - 7 pages In this short story, there are frequent significant subject and ideas that make the story, "A Heart of Darkness," by Joseph Conrad, and haunting novel. The main theme is absolute white power over the natives. The theme validates the corruption, and the dependence caused by the white people as they took over the Congo. White men were giving all the power; they had no self-control, and in the end they did not use wisely. The white men became

The Aspects Of Vulnerability Among The Exploited In Medical Research

2287 words - 10 pages others. Such populations may include; but are not limited to; sick individuals, the economically disadvantaged, women, children, and men from numerous disadvantaged backgrounds. Vulnerable populations may at times be classified as the “them” in comparison to those who are less vulnerable (the “us”). This “us” versus “them” is an ideal that Bankoff makes clear in his article Vulnerability as a Western Discourse. The vulnerable populations that fall

The Hitchhiker’S Guide To The Galaxy

1171 words - 5 pages The Hitchhiker’s Guide to the Galaxy As the human race makes life-changing discoveries, it is made apparent that there is always more to learn as the universe, instead of becoming familiar, is becoming absurd. The Hitchhiker’s Guide to the Galaxy, written by Douglas Adams, as well as the 2005 film adaption, portrays absurdity to be an all-encompassing system in the universe. Through the introduction and attempt to understand lack of reason, the

The Ford Motor Company Wage Increase Of 1914 And The Theory Of Incentives And Efficiency Wages

1252 words - 6 pages simply find a new job at the same rate of pay. There is no obvious financial incentive to be productive. This explanation is limited, as a number of other factors influence workers’ incentives to perform well or shirk, such as opportunities for career development, intrinsic motivation and the work environment. Taking into account that previous to the five-dollar day measure at Ford Motor, both turnover and absenteeism were exceptionally high

Historical Analysis Of The Economical Breakthroughs Of The Industrial Revolution

1396 words - 6 pages philosophers definitions were necessary for the world’s economy, as the means of production were being reformed. The world’s only two options, without the ideas of Adam Smith and Karl Marx, would have been limited to a worldwide, inconsistent economy of barter, which would have been chaotic and inconsistent, or feudalism, which would have not made sense with the new forms of production available and the safety and availability of the world

Related Essays

Shouldice Hospital Limited Essay

376 words - 2 pages Shouldice Hospital merupakan rumah sakit yang dikhususkan untuk melayani penyakit hernia selama lebih dari setengah abad. Rumah sakit ini terletak di Toronto, Canada. Kasus tentang Shouldice Hospital sangat menarik karena sistem mereka sangat unik tidak seperti rumah sakit pada umumnya. Pekerja di rumah sakit ini, seperti perawat, dokter, housekeeping sangat terbatas jumlahnya. Hal tersebut memang sengaja dilakukan agar pasien yang setelah

Shouldice Hospital Case Study

1527 words - 7 pages Case 1: Shouldice Hospital Limited Q1: How does shouldice compete? In other words why do patients come to shouldice hospital? Two main reasons drive customers into choosing Shouldice over other competitors/hospitals. The first is quality, and the other is cost. talking about quality of the Shouldice “product” includes both, quality of the operation, and quality of post operation activities and overall services offered by Shouldice. The

The Shouldice Method Essay

3379 words - 14 pages The Shouldice Method Abstract Dr. Earle Shouldice and his method of hernia operations and recovery methods are discussed. The discussion includes techniques pioneered by Dr. Shouldice, and the founding and operation of a facility bearing his name and utilizing his methods. Keywords: Earle Shouldice, Shouldice Hospital, Shouldice Method, hernia The Shouldice Method The Shouldice Hospital Limited case consists of the story of an Ontario

Shouldice Hospital Essay

2174 words - 9 pages -full-capacity in its present facility; limited marketing; and an inability to prevent proliferation of its surgical techniques. 2. What Accounts for Shouldice’s Performance? a. Unique Operating Techniques Shouldice has vertically integrated nearly all operational functions in an effort to tightly control its distinctive techniques for performing hernia operations, as well as for pre- and post-operative patient care. The hospital has been