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Service Request Sr Rm 022 Part 1 Essay

1540 words - 7 pages

Service Request SR-RM-022
Part 1
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BSA375
Instructor

Service Request SR-rm-022 (Part 1)
Riordan Manufacturing is a worldwide manufacturer of plastics with locations in China and the United States. Riordan Manufacturing main corporate offices along with Research and Development center are located in San Jose, California. There are two main factories, one in Albany, Georgia (beverage containers) and another in Pontiac, Michigan (specialized plastic parts). There is also a plant, which specializes in plastic fan parts, located in Hangzhou, China. Riordan Industries Inc. is a Fortune 1000 company with profits in excess of 1 billion dollars (US) per year. (Apollo Group, 2013)
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None of the locations have any security system to handle any necessary actions it may come across. At headquarters, a payroll clerk will hand write, varied pay scales and enter them into the system accordingly. Maintaining and organizing in this process can get very complicated. Training and development professionals keep records for training and development on an excel spreadsheet. These documents are stored in an unsecure location. Applicant status tracking is also kept on an Excel spreadsheet. Recruiters maintaining their own application information access resumes stored in central storage. No central file area exists for employee files. Managers for tracking FMLA absences and requests under the ADA keep individual files. The Compensation Manager keeps the records of job analysis, salary surveys, and individual compensation decisions on an Excel spreadsheet. Complaints, grievances, and harassments complaints are kept track of by Employee Relations Specialists. (Apollo Group, Inc. 2011)
Key Stakeholders
The stakeholders of the firm include, but are not limited to Chief Executive Officer Michael Riordan, Executive Assistant Jan McCall, Chief Operations Officer Hugh McCauley, Vice President of International Operations Charles Williamson and various Information Technology managers.
Information-Gathering
The completion of the system of systems requires data gathering and it is categorized into ten parts and ensures that the overall methodology is congruent with the criteria set forth in SR-rm-004. The steps delineated are not in order, nor are they procedural in nature. They may be utilized in whatever fashion or method is most beneficial at the time of information gathering.
1. Single panel interview: A one-on-one interview with an individual can be greatly beneficial.
2. Group interviews: This method utilizes large groups of personnel to glean important “group-think” ideas and feedback.
3. Facilitated sessions: This method is generally used when there is no apparent solution to a given problem. This is a rigid method.
4. Joint Application Development (JAD): This is a drastic method whereby groups of people are required to participate until a solution is found.
5. Questionnaires: This method can be beneficial when there are large distances between various groups.
6. Prototyping: This method is used when a working model or beta is being tested by continued use for the purpose of testing viability.
7. Uses cases: This uses real and imagined cases to provoke thought on a given topic.
8. Canvas the personnel: A last ditch effort to follow up with personnel to elicit a more in depth response.
9. Request for proposals (RFPs): It is a stage where the entire requirement list is compiled for all possible links between the companies.
10. Brainstorming: This is a gathering of stakeholders and interested parties for the purpose of forming free flowing ideas in an informal environment.
Key Factors
After gathering...

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