Semester â€“ I
â€¢ What is Communication?
â€¢ Formal and Informal Communication. Â
â€¢ Non-verbal Communication.
â€¢ Features of Effective Communication.
Q. I : Answer the following questions in short :
(1) What is Communication ?
Ans. : Communication (Meaning) : The word communication is of Latin origin. In Latin 'communis' means common. It means sharing of information or intelligence.
Communication is an act of transmitting information, ideas and attitudes from one person to another.
Communication is an essential element for success in every field of human activity. Communication may be written, verbal, oral, non-verbal or ...view middle of the document...
: Internal communication within any organisation can be classified as : (a) Formal and (b) Informal communication on the basis of relationship.
(a) Formal Communication : The communication which flows in an hierarchical organisation/ system through the proper channel is called â€˜formal communication.â€™ Here, information flows in an orderly and authentic manner from higher to lower levels and vice-versa as per officially prescribed rules. Almost all communication in black and white is formal in nature. Memos, circulars, notices etc. are all types of formal communication.
(b) Informal Communication : Informal communication, also termed as grapevine communication, is the transfer of information outside the formal structure. This type of communication is free from all sorts of formalities and does not follow any rules and regulations of an organisation. It is based on the relationship between a sender and a receiver. A simple smile, glance, handshake, a pat or even silence form a part of informal communication. It is used by people to transmit casual, personal and social interchanges at work.
(3) What is the importance of eye contact in Non-verbal communication ?
Ans. : Importance of Eye Contact in Non-verbal Communication : Eye contact with the listener is perhaps the most important aspect of body language. It has been rightly said that the eye is an extension of the brain and a window of the soul. Stress is laid on continuous eye contact between the speaker and the listener because it tells whether the speaker is sincere and whether the listener is interested. Eye contact is a means of gaining feedback, enabling the communicator to alter, adjust and reframe his message while transmitting it. Studies have shown that better eye contact leads to more effective communication. A good speaker, therefore, looks at all sections of his audience and not on the ground, the ceiling or at the door. If a section of the audience is continuously ignored, they will lose interest in what is being communicated.
(4) The most basic form of communication is non-verbal. Give two reasons to support the above statement. (May 2001) (4 marks)
Ans. : Non-verbal communication is communication without words. Messages are conveyed through gestures, signals, glances, touches, voice quality etc.
Reasons : The reasons as to why Non-verbal communication is the most basic form of communication :
(a) In day-to-day oral communication, non-verbal clues are being continuously interpreted, without the interpreter being aware of it.
(b) Although verbal and non-verbal means of communication are interlinked, 35% of the message is carried verbally and 65% is conveyed non-verbally.
(c) Even in cases where the speaker's command over language is deficient, he is still able to convey the intended message, because of proper use of body language.
Hence, the most basic form of communication is non-verbal.
(5) Describe three commonly accepted...