Describe the culture of Best Buy.
Best Buy, embraced a culture of long hours and sacrifice. Employees had been known to not sleep for a number of days just to get the job done, even some women were accepting part time hours and reduced pay with the same amount of work because that was the only way to get family flexibility. Presently, Best Buy has adopted a very different and manageable culture; the ROWE program which stands for Results-Only Work Environment. This program was able to reduce stress and manage overworking in their employees. Jennifer Janssen who works in the finance department was faced with a problem with one of their suppliers regarding non-payment and this problem ...view middle of the document...
When organizational change occurs its overall strategy for success. Best Buy began their change with headquarters, where top executives used it as a corrective action toward dissatisfaction, overworking, stress and low morale. Now, this program allows more flexibility among its employees while successfully meeting goals and work objectives. A recent study showed that the attitudes of ROWE participants had changed and they were happier about work and it has been known that many will probably continue their employment with Best Buy due to the flexibility rather than leave for higher paying jobs. Now, businessss is handled in different ways, if you’re out of the office, you just call in and advise how you can be reached if needed, also cellular phones are used to conduct business within the company as well. Top company management were required make total flexibility available to everyone, no one was forced into it however Best Buy expected the whole company would eventually.
Discuss the resistance, both organization and individual, now that the ROWE program had to overcome.
There were several sources of resistance. Managers have put up the most resistance because they had to relinquish control and stop treating their employees like “unruly children” (Hellriegel/Slocum, 2011). Best Buys legal department also had reservations about the ROWE program. In house attorneys were afraid of reducing their pay and others are just not use to not working 24hours. This flexibility to work meant managers were no longer able to go to an employee’s desk or office and ask questions or add on more work. They had to learn to trust that the work was still getting done even though they were not in the office. Some employees still need that structure of a set time workday and rigid work schedule, while other flourish in and with the flexibility.
Discuss the sources of stress that are apparent in the case.
Other stressors that are apparent in the case are those coming from the managers as well as the employees. Some managers feel that the ROWE program gives too much freedom for employees to do what they want and there are still employees who need that structure and are not to favorable with too much flexibility. Working from home could require expectation of producing better results than being in the office could also be a source of stress. Also, with not being able to approach an...