Question : Explain the role of effective communication and interpersonal interaction in a health and social care context. (P1)
Effective communication and interpersonal interaction, are used in many aspects of our lives and are fundamental skills for health and social worker and the service users.
Professional care workers have to be able to know when the appropriate type of communication in different situations, with people of different age, culture, backgrounds.
There are various type of settings in health and social care where the communication is in use such as one to one, group communication, informal, formal, between colleagues, between professional people and people ...view middle of the document...
Save time : To help clarify information and get to the point, avoids conflicts and misunderstandings. Giving the important information rather than speak about unnecessary details.
Focus on the speaker and show your interest : The speaker body language and other non-verbal cues. If you are doodling, not paying attention or daydreaming, you can miss important information and non-verbal cues. Concentrate on the speaker. Nod occasionally, smile at the person, and make sure your posture is open and inviting. Encourage the speaker to continue with small verbal comments like “yes” or “uh huh.”
Avoid interrupting : Interrupting or trying to redirect the conversation to your concerns. Listening is not the same as waiting for your turn to talk. You can't concentrate on what's someone saying if you're forming what they are going to say next. Often the speaker can read or feel your facial expressions and knows that your mind is elsewhere.
Avoid seeming judgmental : In order to communicate effectively with someone, you don’t have to like them or agree with their ideas, values, or opinions. However, you do need to set aside your judgment and withhold blame and criticism in order to fully understand a person. The most difficult communication, when successfully executed, can lead to the most unlikely and...