|Risk ,Quality and Performance Management |
|Their role in Healthcare |
|Linda Hyll ...view middle of the document...
A facility addressing the key criteria of a QMS is automatically communicating a quality focused mission statement, conducting patient satisfaction surveys, recording and acting upon customer concerns, gathering information and analyzing performance data and information and striving to continue improving their processes and outcomes. The three concepts of quality management is about defining quality so that staff and employees take ownership, discussing the importance of leadership in quality management and discussing why quality requires management.
Some of the long term goals include the improvement of accuracy or resident identification( at least two identifiers), improve the safety of using medication ( document the usage and know information on the medication and its possible side effects) reduce the risk of healthcare associated infections( proper hand hygiene is known to reduce infections among staff and residents) reduce the resident’s risk of harm from falls (monitor patients who are at risk and use devices that can help alert staff to possible movement ) and prevent healthcare associated pressure ulcers (decubitus ulcers)( monitoring patients, give proper care and turn the patient as needed to prevent ulcers). Some of the short term goals include the enhancement of consumer awareness and assistance ( having the availability of relevant and timely information can enable individuals to be active and informed participants in their care as well as having information that can also enable those individuals to hold the health care system accountable for the quality of services and support that should be provided),strengthen the survey process, standards and enforcement (The CMS Survey and Certification Group (SCG) acts to assure basic levels of quality and safety for Medicare and Medicaid beneficiaries. Within SCG, the Division of Nursing Homes (DNH) focuses on optimizing the health, safety, and quality of life for people living in nursing homes, through close coordination with other Divisions. Approximately 5,000 Federal and State surveyors conduct on-site surveys of certified nursing home every 12 months on average to assure basic levels of quality and safety for beneficiaries (Hillary Smith), national background checks (effective recruitment, screening, supervision, and training of direct and indirect care providers and supervisors are essential to ensuring a knowledgeable, capable, and sustainable workforce), and the improvement of fire safety( better protection, awareness and enforcement).There is currently a website ,www.Medicare.gov/NHCompare/Home.asp that allows individuals, family...