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Risk And Quality Managment Assessment Essay

1467 words - 6 pages

Risk and Quality Management Assessment
Diego Cuevas
HCS 451
November 18, 2013
Dan Bucsko

Risk and Quality Management Assessment
Risk and quality management are vital to operating any kind of organization, but more so when dealing with an organization such as a hospital. Dealing with the lives and wellbeing of others is a huge responsibility. Some hospitals deal with more areas of services than others. Take John Muir Health for example, they provide a vast amount of services that range from primary care, emergency care, urgent care, rehabilitation, cancer treatment, children’s care, medical imaging, and more (John Muir Health, 2013). Of these areas of service require risk and ...view middle of the document...

Other key concepts are to ensure that the care being provided is equitable, which ensures that patients are being treated equally regardless of the gender, ethnicity, or religion. Making sure that staff is being efficient with their time and supplies are also a key concept of quality management in a hospital (DesHarnais, 2013).
Risk in a hospital setting and various other organizational settings is something that are ongoing, the moment a problem risk is identified is the moment another may begin to arise. One step in identifying a risk is to assess what is being performed and what could go wrong with that activity. Once that is done the staff needs to be aware of these possible risks and taught how to handle them appropriately. Everything needs to be thoroughly documented as well. Once the risks are identified in order to manage them the staff needs to be prepared to follow up with the protocols put into place to ensure that problems brought by the risks do not arise. Finally the assigned risk management team needs to constantly analyze and check the progress of the risks (Roney, 2012).
One risk that a hospital may face is Hospital Associated Infections (HAI). HAI generally occur when a patient’s stay for extended amount of time, the physicians don’t use proper hand washing techniques or medical procedures and so on. This type of risk affects the quality of care to a patient directly. It generally means that the physician or staff may not have followed proper protocol in ensuring the patients safety (Betterhealth.gov.au, 2011). Another risk that hospitals take is patients who do not pay. In 1986 The Emergency Medical Treatment and Labor Act (EMTALA) was passed, which in short states that emergency rooms have to stabilize and treat anyone who goes into an emergency room regardless if they have insurance or can’t pay (American College of Emergency Physicians, 2013). This also affects the quality of care given to those patients because the emergency rooms are required to only do the minimum to stabilize the patients. A third risk in a hospital is medication errors. These occur when either the pharmacist can’t read a physician’s hand writing on a prescription, or the physician does not know the patients medication history and so on. The quality outcome of the patient’s wellbeing is affected in this risk.
Time, time amount of time spent in a hospital is one of the first things that a patient thinks of when asked what quality of care the patient received. When a patient makes an appointment to see a physician they expect to be seen at that designated time. Especially, if it is an appointment set weeks to months in advanced. If a patient is seen beyond the time they were given they may feel as though the quality of care they receive is low. An external factor that influences the quality of a hospital is monetary investors and stockholders. Investors and stockholders in a hospital have a great deal of influence on quality of a hospital. They want...

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