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Report

477 words - 2 pages

Ms.
Aldridge-Pears
1455 W Georgia St.
Vancouver, BC
V6G 2T3

October 15, 2015

Gene Fishberger
DHL
103-595 Howe Street.
Vancouver, BC
V6C 1N5

Request of a Refund

Dear Gene Fishberger:

As a regular client of your company, we unfortunately have to inform you that the delay of shipment and the damages during transportation has influenced the reputation and finance of our company. Therefore, we request a refund to recover the loss.

We shipped our materials to the Dinosaur Museum in Drumheller, Alberta on October 1. Our tracking Number is 1ZX05R5420. The goods should be delivered before October 11 based on the information you provided; however, the museum received them on October 15. Meanwhile, during ...view middle of the document...

We understand that there were unexpected circumstances. However, we address the case as a matter of urgency. It will be good if you can refund us within this week. We still look forward to our future cooperation.

Sincerely,

Xxxx

songevasong@gmail.com
778-887-7878

Gene Fishberger
DHL
103-595 Howe Street.
Vancouver, BC
V6C 1N5

October 16, 2015

Ms. Eva Song
Aldridge-Pears
1455 W Georgia St.
Vancouver, BC
V6G 2T3

Compensation for Damage Materials

Dear Ms. Song:

Thank you for your letter of October 15th. We have investigated and considered your claim carefully. Instead of refunding, we are willing to give you a whole year free shipping as compensation.

The improper road maintenance caused the delay and damages and directly affected our delivery. Since we have already communicated with the insurance company, we understand that part of the repair fee was not considered as coverage in the agreement. We are glad to compensate your company for the loss; therefore, we came up with the free shipping solution.

Here are some details about free shipping:
• Duration: 1 year
• Start date: October 16, 2015
• Maximum rate (for a year): $40,000
Note: Keep using your client number, the charge of shipment will automatically change to $0.

Even though the unexpected circumstances are out of our control, we will try our best to avoid them. We will package goods carefully for your following shipment. At the same time, we will observe the conditions of roads and find an appropriate one before shipping.

Thank you for letting us know this problem. We look forward to continuing our corporation as usual.

Sincerely,

Gene Fishberger

Dhl_gene_Fishberger@gmail.com
604-778-7887

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