(1) The issue of empowerment in Regent Grand Hotel, and the possible solution to empower employees in Regency Grand Hotel.
Issue 1) Becker said it was ok to make a mistake once, but not twice. This doesn’t motivate individuals to work outside their current boundaries and hence doesn’t empower employees. Results) Employees, especially, supervisors are worried about their job security and position rather than being empowered to be creative and innovative.
Issue 2) Even though Becker was trying to implement empowerment strategy by enforcing employees to be creative and innovative when they handle the problems, there was lack of details.
Soultion2) Define The Scope And Content Of Empowered Work
Empowerment can make leaders and employees alike uncomfortable if the scope and duties
of authority are not clearly defined. When empowering employees, leaders must be explicit about what is involved and the goals that must be reached. The scope of authority delegated ...view middle of the document...
Starbucks, for example, simultaneously shut down 7,000 shops in the US for three hours in 2008, when the company was underperforming. To revive the “Starbucks experience” in the minds of customers, it retrained its 130,000 employees on “how to make the perfect cup of coffee.” Coaching and feedback are also important to improve the specialization of employees. At telecommunications company Ericsson, managers and employees meet six times a year to discuss what to do to improve employee skills.
Issue 4) Values & Culture in an organisation are different from America to Thailand. To be more specific, Thailand workers more likely to be follow superiors’ opinion rather than expressing their own opinions. On the contrary, America workers are encouraged to bring their opinions and have more opportunities to see the changes or success which are derived from their opinions
Solution 4) Help Employees Accumulate “Small Wins” Experience Employees’ capabilities and confidence are strengthened further when they perform challenging tasks. The challenge is finding the right balance in assignments. If the work is too difficult, it can be intimidating. But if it is not difficult enough it will not force employees to go beyond their comfort zone.
By assigning work that is one step higher than employees’ capabilities, leaders can help them
accumulate experience and gain confidence for bigger challenges.
Issue 5) Becker advised his managers and department heads not to discuss with him minor issue or problems and not to consult with him about minor decisions. His strategy can grant Autonomy in work to employees; however it possibly makes employees stop communicating with leader.
Solution 5) Ask Open-Ended Questions And Listen Closely
spending time and effort to communicate with employees is a prerequisite to ensure
successful empowerment. One way to preempt disappointment is to ask open-ended questions such as “How is the project going?” or “What areas do you need help with?” instead of questions that can be answered with a firm yes or no.
Issue 6) No positive feedback has been outlined to the employees
Solution 6) Give Positive Feedback
Leaders need to provide positive feedback when employees do their jobs well. Compliments and
acknowledgements enhance their confidence.