Real World Case Study, "Ecourier, Cablecom, And Bryan Cave."

605 words - 3 pages

MGMT 221

1. Information technologies contributed to the business success of the companies depicted in the case as follows.

eCourier: eCourier was dealing with the concern of losing customers to other couriers in a blink of an eye if there was anything the customer was not satisfied with. According the chief Technology officer and cofounder Jay Bregman, “ clients are more likely to take their business elsewhere than they are to report a problem to their current courier” (Marakas & O'Brien, 2013, p. 42). Once eCourier decided to use software SeeWhy this allowed them to implement an enterprise collaboration system where customer’s, account managers could communicate regarding scheduling. This system also was a transaction processing system that processed the date inputted and analyzed for the end-users, the employees, to alert them of any changes in customers normal ...view middle of the document...


Bryan Cave: They were able to better their business by implementing a management support system that would replace the spreadsheets they used to bill customers. By doing this they were able to use tools such as the “pricing and staffing modeling tools and historical analysis tools” (Marakas & O'Brien, 2013, p. 43). This helped the firm understand why it was okay to charge customers by the size of their project.

2. One profession that could benefit from BI technology is construction businesses. I say this because as they work on different constructions projects whether it be building a house, building or park. They are able to review their information such as vendors they used or different sub contractors to find out which ones would be best to use for specific project due to either budget cost or the location. This would save them time instead of constantly researching who is available in the area. It would be like creating their own network of people but with in an application.

Another profession that comes to mind would be the help desk to any business. They could build a knowledge base to keep track of common issues reported by end-users. This way they could easily find solutions to these issues or make self help tips available to the end-users via the intranet.

3. Some other actions I would take to for customers at risk of leaving would be offer discounted rates if the issue was with pricing or provide additional features to their services, like additional line. If the customer had a specific issue they always encountered I would assign them a specific person they could contact directly if they experienced the issue again. Great customer service can go a long way, sometimes.

Unfortunately yes I would consider letting some customers go, only because it’s unavoidable in any business. There will always be a new customer or two to replace them in the future. Besides you can only do so much to keep a customer happy without it affecting your business.

Bibliography
Marakas, G. M., & O'Brien, J. A. (2013). Inroduction to Information Systems. New York: McGraw-Hill.

Other Papers Like Real World Case Study, "Ecourier, Cablecom, and Bryan Cave."

Application of Various Case Studies to Real-World Organizational Behavior

1814 words - 8 pages Application of various case studies to real-world organizational behavior. Introduction The case: “Rhonda Clark: Taking Charge at Smith Foundation” (McShane & Von Glinow, pg. 319) is a vignette about the hiring of Clark as the CEO of the Smith Foundation. The Board that hired her is somewhat dysfunctional. She faces many challenges in dealing with the board. Clark has to use her influence, abilities, networking and power to maneuver the

Eric and Kipsy Case Study

2321 words - 10 pages Table of contents 1. Introduction:- 3 2. Problems:- 3 2.1 To begin with identifying some of the problems occurred in the case study 3 2.2 Unsatisfied customers:- 4 2.3 Absenteeism:- 4 2.4 Applying the theory of Motivation: 4 2.5 Self-actualization needs 5 3. Motivational factors 5 3.1 Interest 6 3.2 Achievement 6 3.3 Recognition 6 3.4 Social contact 6 3.5 Money and tangibly rewards 6 3.6 The other six points below are not

China and India Case Study

2117 words - 9 pages the two countries contributed about half of world income (measured in 1990 prices), in 1950 they contributed less than 10 per cent (the preceding century in the case of China and nearly two centuries in the case of India included rather unpleasant encounters with the international powers), and the very rough projection is that in 2025 the two countries will contribute about one-third of world income (China much more than India). In the 1870’s

Recruitment and Selection Case Study

1769 words - 8 pages Recruitment and Selection at Enterprise Rent-a-car Case Study Introduction Enterprise Rent-A-Car (Enterprise) was founded by Jack Taylor in 1957 in the basement of a car dealership in St Louis in the USA. The business began with only seven cars. Today, Enterprise is the largest car rental business in North America with more than 7,000 offices in the USA and more than 900 in Canada, Puerto Rico, the UK, Germany and Ireland. In 2007, Enterprise

Motivation and Teams Case Study

539 words - 3 pages Motivation and Teams Case Study It is imperative for companies to motivate employees so they can achieve success for the company they work for and for themselves. According to Introduction to Business, work motivation is the “psychological force within people that arouses their interest, directs their attention, and causes them to persist and work intensely to find a way to achieve their work goals” (Jones, 2007, p. 210). Maslow’s needs

Social and Emotional Case Study

1699 words - 7 pages with others. If for some reason an individual wasn’t able to be intimate with someone than that is when isolation may become apparent (Hoffnung et al. 2013). In our case study Casey, being in her mid twenties, finds herself in Erikson’s intimacy vs isolation stage of psychosocial development. Casey and her fiancé Sam have been living together for a year and got engaged eight months ago after wanting to take their commitment to the next level

Case Study Gayle and Patrick

750 words - 3 pages Axia College Material Appendix G Case Study: Gayle and Patrick Read the following case study about Gayle and Patrick. You may also click on the Audio: Thinking It Over if you prefer to listen to the case study. After reviewing the case study, answer the questions on below. Gayle and Patrick have been in a monogamous marriage for seven years. During a medical checkup, Gayle finds that she is HIV positive. Because she has not been sexually

Change and Culture Case Study

1474 words - 6 pages Change and Culture Case Study Two Managing in today’s Health Care Organizations HCS/514 Change and Culture Case Study Two The basic principle in designing jobs is to create jobs that employees enjoy performing because the job is naturally appealing. There are several ways to which designing jobs can be performed efficiently, pleasant, and enjoyable ("Designing jobs that motivate," nd). There are five important job dimensions

Change and Culture Case Study

2175 words - 9 pages Change and Culture Case Study II Cassandra Foster HCS/514: Managing In Today’s Health Care Organization University Of Phoenix Renee Sharp July 25, 2011 Change and Culture Case Study II The organizational literature provides two major concepts that aid in comprehending the job restructuring process. The two concepts are job design and system redesign respectively. The job design deals with the

Business and Economics Case Study

944 words - 4 pages Name Instructor Course Date Case Study In the case study provided, Westport Electric Company seems to be having serious budgetary problems. The selection, planning and implementation of various projects seem to be faulty. In this particular case, King who is the supervisor of the administrative staff budget staff section has raised a red alarm with regard to two recent budget approvals (Kieso 161). Background Information: Origin and

Case Study Fair and Handsome

2948 words - 12 pages KRISHNA MAHIDA | M.PHARM (PHARMACEUTICAL MANAGEMENT & REGULATORY AFFAIRS) K.B.I.P.E.R | ROLL NO. 118 | CASE STUDY: ALL IS FAIR IN “FAIR AND HANDSOME” ABSTRACT: The fairness cream market is flourishing in India, a country that represents a unique amalgamation of social, religious, and cultural stigmas and stereotypes. Uptill now fairness creams were targeted only for women, but now 20th century

Related Essays

Real World Case Study, "Ecourier, Cablecom, And Bryan Cave."

890 words - 4 pages collection of fees as well as profits, however, they were unnecessarily complicated and confusing. They used business intelligent tools to help "lawyers track budgets in real time so that they could quickly make adjustments" (Textbook, pg 6). This led to enhanced profitability for Bryan Cave as well as improvement in hours worked by the firms fee earners. Question 2: Almost any organization would benefit from the proper implementation of

Kola Real Ajegroup Case Study

1471 words - 6 pages people. Its infrastructure reaches out to more than 1,000,000 retail outlets worldwide enabling Ajegroup to sell over 3 billion liters of beverages including beer, sports drinks, energetic and isotonic drinks, water, various juices and tea (1). According to the course case study, Ajegroup has expanded to several countries outside of Peru. The international company growth includes Venezuela, Ecuador, Mexico and Costa Rica. Ajegroup has been

Case Study Better World

1283 words - 6 pages Case Study B: Better World Books 1. What are the vision, mission, and values of Better World Books? Critically evaluate them. Are they helpful to the company’s leaders in formulating strategic intent? Why or why not? Better World books has a very unique and intuitive vision in my opinion, they have found a way to make a huge profit from something that is basically is an environmental issue. Their mission is clear, they want to be the

Social Networking And The Real World

1054 words - 5 pages Social Networking and the Real World The cell phone. Seems like there is one glued to the hand of every person you pass. When you are in a restaurant, how many tables are holding real conversation, and how many are just buzzing and clicking away? In a world full of Facebook, Twitter, Instagram, Snapchat and texting, what has happened to a real face to face connection, not just finding the nearest wireless one? I will admit, I am on