Quality Management for Organizational Excellence
Discussion Assignment 1.2
a. Define the term quality.
The definition of quality depends on the customer's perspective. In this case, it means exceeding or meeting customer expectations. This involves provision of relevant information, production of quality products, and availing variety of services and goods so that consumers choose the best.
b. What is total quality?
Total quality refers to a unique approach to undertaking business, which makes every attempt to maximize on the organization's competitiveness by improvement of the variety and quality of services, products, processes, environment, and ...view middle of the document...
Discussion Assignment 14.1
a. List 6 statements that summarize the comparative scope of ISO 9000 and TQM.
TQM and ISO 900O are not interchangeable.
ISO 9000 is often regarded as potential subset of TQM.
The implementation of ISO 9000 occurs in a non-TQM environment.
ISO 9000 tends to be redundant where TQM is mature
ISO 9000 improves operations, especially in traditional environments.
TQM and ISO 9000 do not compete.
Discussion Assignment 15.1
1. Explain the purpose of the Pareto chart. Give an example of when one would be used.
The Pareto chart is one of the tools used to separate the trivial from the important. In a factory, for example, of all the employees, only 20% may produce approximately 80% of the total defects. In defect examination, is clear that the total cost of defects (80%) results from a small percentage of cost elements (20%).
2. Describe the origin and use of the cause-and effect diagrams.
This diagram is used mainly in the identification and isolation of problem cases. It was first developed by a Japanese quality expert called Dr. Kaoru Ishikawa.
7. Explain the purpose of the scatter diagram.
It is used and employed in determining the relationship between two variables.
Discussion Assignment 16.1
1. Contrast decision making with problem solving.
Problem solving refers to process applied in perceiving and resolving an existing gap between the present-day situation and the goal, which is desired by the organization. Decision making, however, is a selection process, which involves making a choice between two or more potential solutions aimed at meeting the desired goal.
4. Describe the PDCA cycle.
PDCA is an abbreviation for Plan Do Check Adjust. The cycle is made up of four major elements or components as described below:
1. Plan: Planning involves the definition of the problem, gathering relevant information, identification of the root cause of the issue or problem at hand, development and consideration of possible solutions, and selecting the best possible alternative for implementation.
2. Do: This is the action taken, that is, implementing the solution.
3. Check: This involves the whole process of monitoring the already implemented solution. It is a way of data analysis to verify whether the solution has eliminated the challenge/problem.
4. Adjust: This is the act of counter-checking the role played by the implemented solution. If it has not accomplished the result, all the responsible stakeholders will have to review the course of action by making necessary and realistic adjustments.
9. What is Juran’s 85/15 rule? State the rule.
The rule states that 85% of the problems in our work lay within the process itself and are under the control of management and, 15% (or less) of process problems are under the control of employees.
The Juran's 85/15 rule aims at guiding the organization managers to emphasize or focus on the operations and activities of the organization with the sole...