This website uses cookies to ensure you have the best experience. Learn more

Quality Management For Organizational Excellence Essay

1712 words - 7 pages

Name:
Professor:
Course:
Date:
Quality Management for Organizational Excellence
Chapter 1
Discussion Assignment 1.2
a. Define the term quality.
The definition of quality depends on the customer's perspective. In this case, it means exceeding or meeting customer expectations. This involves provision of relevant information, production of quality products, and availing variety of services and goods so that consumers choose the best.

b. What is total quality?

Total quality refers to a unique approach to undertaking business, which makes every attempt to maximize on the organization's competitiveness by improvement of the variety and quality of services, products, processes, environment, and ...view middle of the document...

Chapter 14

Discussion Assignment 14.1
a. List 6 statements that summarize the comparative scope of ISO 9000 and TQM.
TQM and ISO 900O are not interchangeable.
ISO 9000 is often regarded as potential subset of TQM.
The implementation of ISO 9000 occurs in a non-TQM environment.
ISO 9000 tends to be redundant where TQM is mature
ISO 9000 improves operations, especially in traditional environments.
TQM and ISO 9000 do not compete.
Chapter 15
Discussion Assignment 15.1
1. Explain the purpose of the Pareto chart. Give an example of when one would be used.
The Pareto chart is one of the tools used to separate the trivial from the important. In a factory, for example, of all the employees, only 20% may produce approximately 80% of the total defects. In defect examination, is clear that the total cost of defects (80%) results from a small percentage of cost elements (20%).

2. Describe the origin and use of the cause-and effect diagrams.

This diagram is used mainly in the identification and isolation of problem cases. It was first developed by a Japanese quality expert called Dr. Kaoru Ishikawa.

7. Explain the purpose of the scatter diagram.

It is used and employed in determining the relationship between two variables.
Chapter 16
Discussion Assignment 16.1

1. Contrast decision making with problem solving.

Problem solving refers to process applied in perceiving and resolving an existing gap between the present-day situation and the goal, which is desired by the organization. Decision making, however, is a selection process, which involves making a choice between two or more potential solutions aimed at meeting the desired goal.

4. Describe the PDCA cycle.
PDCA is an abbreviation for Plan Do Check Adjust. The cycle is made up of four major elements or components as described below:
1. Plan: Planning involves the definition of the problem, gathering relevant information, identification of the root cause of the issue or problem at hand, development and consideration of possible solutions, and selecting the best possible alternative for implementation.
2. Do: This is the action taken, that is, implementing the solution.
3. Check: This involves the whole process of monitoring the already implemented solution. It is a way of data analysis to verify whether the solution has eliminated the challenge/problem.
4. Adjust: This is the act of counter-checking the role played by the implemented solution. If it has not accomplished the result, all the responsible stakeholders will have to review the course of action by making necessary and realistic adjustments.

9. What is Juran’s 85/15 rule? State the rule.

The rule states that 85% of the problems in our work lay within the process itself and are under the control of management and, 15% (or less) of process problems are under the control of employees.

The Juran's 85/15 rule aims at guiding the organization managers to emphasize or focus on the operations and activities of the organization with the sole...

Other Papers Like Quality Management for Organizational Excellence

English 1 Essay

870 words - 4 pages background and future of the Baldrige Award”, Organizational Dynamics, Vol. 26 No. 4, pp. 51-61 . Bou-Llusar, J.C., Escrig-Tena, A.B., Roca-Puig, V. and Beltran-Martin, I. (2009), “An empirical assessment of the EFQM excellence model: evaluation as a TQM framework relative to the MBNQA model”, Journal of Operations Management, Vol. 27 No. 1, pp. 1-22. Chris Hakes (2007). The EFQM excellence model for Assessing Organizational Performance (Google

Total Quality Pioneers Essay

642 words - 3 pages Practical Guide to Total Quality Management, 2nd edn. Franklin Lakes, NJ: Career Press, 1995. Goetsch, D.L., & Davis, S.B., (2010). Quality Management for Organizational Excellence: Retrieved July 12, 2011 from: Introduction to Total Quality (6th ed.). Upper Saddle River, NJ: Prentice Hall. Madu, C, Kuei, C., (1995). Strategic Total Quality Management: Retrieved July 12, 2011 from Corporate Performance and Product Quality. Westport. CT. and London: Quorum Books.

HCS 451 UOP Course Tutorial / uop help

940 words - 4 pages -management and quality-management systems for each type of organization contribute to the organization’s overall performance-management system. • Include at least four sources, three from the University Library and one from either the course textbooks or this week’s Electronic Reserve Readings. Prepare a list of all resources used in your research. • Format the paper and reference list consistent with APA guidelines. Include the Organizational Performance Management Table as an appendix to the paper.

Individual Strategic Quality Management and Customer Satisfaction Paper

667 words - 3 pages management for organizational excellence: Introduction to total quality (6th ed.). Upper Saddle River, NJ: Prentice Hall. Wadsworth, H. M., Stephens, K. S., & Godfrey, A. B. (2002). Modern methods for quality control and improvement (2nd ed.). New York: John Wiley & Sons.

Bdjobs Training

2565 words - 11 pages Pharmaceutical Sales Brand Management–Walking the Talk Branding for Bangladeshi Business Constructive & Modern Leadership Approach in Selling through Team Building Corporate Sales Management for Excellence Creating New Prospects and Managing Sales Pipeline Creative & Successful Selling Techniques for Excellence Customer Relationship Management (CRM) Digital / On-line Marketing - New Era of Brand Management Effective Print Advertising: 13 Tips to

Quality Management Organizations

601 words - 3 pages most notable national organizations to assist companies in implementing and maintaining quality management programs. Malcolm Baldrige Jr., the 26th United States Secretary of Commerce, created the Malcolm Baldrige Criteria for Performance Excellence. Over the past 25 years, thousands of organizations use the Baldrige Criteria for Performance Excellence to guide their enterprises, improve performance, and get sustainable results (NIST, 2013

Operation

1219 words - 5 pages quality control systems in place for all business functions, not just for manufacturing. Many began to use the term Big Q to contrast the difference between managing for quality in all organizational processes as opposed to focusing solely on manufacturing quality. The concept of total quality management (TQM), or simply total quality (TQ), emerged. In the early 1990s, many organizations failed with total quality management, rea- sons for TQM

Gurus of Tqm

1880 words - 8 pages , the Japanese Society of Quality Control made him an honorary member. EFQM-Wikipedia EFQM (formerly known as the European Foundation for Quality Management) is a non-profit membership foundation based in Brussels. EFQM is the custodian of the EFQM Excellence Model, a non-prescriptive management framework that is widely used in public and private sector organisations throughout Europe and beyond. EFQM Membership is open to organizations

Effects Of Quality Management On Domestic And Global Competition

1669 words - 7 pages the position of the companies in the domestic and global market. * Include a minimum of two resources in addition to Quality Management for Organizational Excellence. Format your paper consistent with APA guidelines

Analysis of Sharp Healthcare

1366 words - 6 pages presidential honor for quality and organizational performance excellence. (Sharp Healthcare, 2015) indicating that the healthcare system has achieved its goal of providing quality care to patients. Therefore other healthcare organizations can learn from this case in order to improve the general quality of healthcare provided to patients. 3 References Burns, L., Bradley, E., & Weiner, B. (2012). Shortell and Kaluzny's Healthcare Management

Total Quality Management

3937 words - 16 pages – need based or expectation. According to the oxford dictionary for the business world, “quality is defined as the degree of excellence”. The father of Total Quality Management, Dr. William Edward Deming defined Quality should be aimed at the needs of the customer, present and future (continuous Improvement) Quality Guru, J.M.Juran defined quality as: “Fitness for use / Purpose” Quality Guru Philip Crosby defined quality as: “Conformance to

Related Essays

Quality Management Tools For Organizational Excellence

932 words - 4 pages Quality Management Tools for organizational Excellence MGT/449 July 14, 2012 Steven Kohorst Quality Management Tools for organizational Excellence It is important for business management to adopt the concept of total quality management. Total quality management is a business practice for companies to ensure quality in products and services. Companies can make business more effective and customer

Quality Systems For Business Excellence Essay

4333 words - 18 pages Quality Systems for Business Excellence MT1026F Main Diet Unit 2 For 2011 Researching on Contribution of Organisation Learning that Develop Organisation Excellence by Using the European Framework for Quality Management Name: Shaun Amirthalingam 0705668 Matthew Peh Voon Yang 0805185 Boo Tong Kwong

Quantifying The Contributions Of Human Resources Management To Overall Organizational Effectiveness. (How Human Resources Can Contribute In Creating A Competitive Advantage For The Company.)

1051 words - 5 pages establish a database that can be used to assist management in making decisions related to HR.There are a number of ways available for managers to quantify the contributions of the HR department. These include surveys, Cost- Benefit and ROI Analyses, Activity Based Costing (ABC), Benchmarking, and Strategic Analysis using HR as a portion of a balanced scorecard approach.Surveys work as a means of measuring HR effectiveness by providing both customer

Total Quality In Organizations Essay

1010 words - 5 pages Chapter 1 Key Objectives: The first chapter provides an overview of the importance of quality in a rapidly changing business environment. Actually, that has become a cliché. Perhaps we should use the phrase: “a chaotic business environment.” As business and industry evolves, they have begun to use the terms “performance management” and “performance excellence” as synonyms for TQM and total quality. Key objectives are: • To introduce the