This website uses cookies to ensure you have the best experience. Learn more

Quality Management Essay

1844 words - 8 pages

Introduction 

Many organisations today use total quality management framework to improve their management and product continually to meet the customer requirement. Total quilty management is an approach that use to involve each person in the orgnasation and fixes the mistakes . (Talha, 2004)
The aim of this essay is to evaluate, discuss and critically analyse the case study of coke and lewis laboratory on how developing the total quality systems in the organisation . The author will discuss the challenges that faced the organisation of setting up the two quality management system .Furthermore; it is going to choose a suitable system for coke and lewis laboratory.

Back ground

The ...view middle of the document...

In addition, when employees that related to the target of the company are occupied, the implementation of TQM will be successful. (Zhang, 2000:129-37).The program have advantage First saves the company some time on discussion of why the idea of some staff members implemented rather than other .secondly , rather make the employee attend the meeting of making the direction of the organizational ,he will focus on the duties of work (Deeb and Media, 2013). Finally Lewis (2007) pointed out that plans come from top management that are more knowledgeable what effect the organizational. However, there is some negative point such as not involve all the level of staff. Overall, this is a human resource management approach, it only use when the organisation want to be lead by the top management.

The second move was toward having team work or quality circle approach; means gathering of voluntarily employee in organization to solve problems related to job and analysis them. (Barrick and Alexander,1987). In addition, Rosenhauer, S (2009) defined teamwork, is to achieves a common goal and meet the needs of each member through making group of people. These systems encourage all employees to participate. Involving of employees is an effective management tool, has large impact on the organization improvement. (Wall and Wood, 2002) .Involve internal customer of all levels is efficient method to achieve quality (ISO17025,2010) .According to Thill and Bovée (2008, 40 )there are many benefits of quality circle on the other hand it has some limitation. The advantage of staff participation in making decisions will gain variety ideas for example when the company have diversity staff in the job they gain unique skills (Schippers et,al 2003).In additional, The decisions of the group are more efficiency(Salas et,al 2005). Besides, it makes the employee feel like they part of the work done. As shown in figure (1) it’s enhancing the productivity and the quality will improve. Also the loyalty of employee will increase.

.Figure 1 The chain of employee engagement (Macey et,al 2009)

Nevertheless, some of team member may not work an depends on the other, beside some of people are not a team players like to work alone. Furthermore, to take the decision in a team go through long process such of making meeting and etc.( Chris Joseph,2013). Overall, this approach can use to improve the human resource in the organization.

Selected Quality Management system (QMS)

International Organization for Standardization (2010) reports ISO 17025 is to make sure that the test outcome and calibrations are always correct by implementing the management system and high technical competence. In addition Beckett and Slay (2011) presented that is important to control the accuracy of measurement and testing of laboratory is via series of evaluation of the test equipment and facilities calibrate. All type of organizational that includes laboratory testing can apply this standard (ISO,...

Other Papers Like Quality Management

Quality Management Essay

1015 words - 5 pages |SECTION |MCMT | |COURSE NAME/ CODE |LGB 20503 QUALITY MANAGEMENT | |ASSESSMENT TYPE |ASSIGNMENT (PBL

Quality Management viewpoint Essay

710 words - 3 pages  Quality-Management Viewpoint MGT/521 02/22/16 Quality-Management Viewpoint “Can the quality-management viewpoint offer guidelines for true managerial success? The quality-management viewpoint, the third category under contemporary perspectives, consists of quality control, quality assurance, and especially the movement of total quality management (TQM) (Kinicki & Williams, 2016, Chapter Quality-Management Viewpoint

Total Quality Management Pape

590 words - 3 pages Total Quality Management Paper Total Quality Management Paper Tara Edwards University of Phoenix MGT 449: Quality Management and Productivity Bob Allen, BSEE, MSSM December 16, 2009 In this paper the discussion will describe the definition on Total Quality Management or (TQM) and the effects of Quality Management on domestic and global competition. Some examples of TQM application concepts will include an explanation of why a

Quality Management Principles

799 words - 4 pages Quality Management Principles Quality Gurus / Philosophies And Frameworks 1 Leaders in the Quality Revolution Edward Deming • Joseph M. Juran • Philip B. Crosby • Armand V. Feigenbaum • Kaoru Ishikawa • 2 Edward Deming • 1950’s introduced importance of quality and Statistical Quality Control to the Japanese • Credited with helping the Japanese to become an economic power • Developed a 14 point plan for managers to improve

Total Quality Management

743 words - 3 pages Total Quality Management may be defined as “managing the entire organization so that it excels on all dimensions of products and services that are important to the customer” (Mcgraw –Hill 2005, p. 320). Total Quality Management was developed in the 1950’s but became a national concern in the United States in the 1980’s primarily as a response to Japanese quality superiority in manufacturing automobiles and other durable goods such as room air

Quality Management Assessment Summary

1694 words - 7 pages Quality Management Assessment Summary HCS/451 Health Care Quality Management and Outcomes Analysis Quality Management Quality management is a systematic and continuous process that organizations use to deliver products and services that meet or exceed customer expectations. Quality management in healthcare has evolved over the years to address increased demands from consumers related to the quality of care and services, as

Quality Management Initiative Proposal

1369 words - 6 pages Quality Management Initiative Proposal Quality Management Initiative Proposal BJB Manufacturing Company is an organization with an eye on future growth and leaders committed to taking steps to achieve that goal. One very important step is embracing a total quality management program that will suit the needs of BJB, appeal to customers, and meet the necessary automobile industry standards. “In a TQM effort, all members of an organization

Quality Management Theory

951 words - 4 pages Quality Management Theory Joseph M. Juran’s major contribution to society was in the field of quality management and he is often called the father of quality (Juran's Global,2014). Perhaps most importantly, he is recognized as the person who added the managerial dimension to quality broadening it from its statistical origins (Juran's Global,2014). His contributions to quality were so important, and as a result, he is continually written about

History of Quality Management

862 words - 4 pages about solving them with the help of some notable quality gurus – Juran, Deming and Feigenbaum. In the early 1950’s, quality management practices developed rapidly in Japanese plants, and become a major theme in Japanese management philosophy, such that, by 1960, quality control and management had become a national preoccupation. By the late 1960’s/early 1970’s Japan’s imports into the USA and Europe increased significantly, due to its cheaper

Quality Management Wordlist

558 words - 3 pages objectives and requirements for quality Quality Improvement – aims at attaining unprecedented levels of performance Strategic Planning – carried out generally at annual intervals and is carried out using a formal structured approach Quality Management – all activities of the overall management function that determine the quality policy,objectives and responsibilities and implement them by means such as quality planning, quality control

Quality Management Organizations

601 words - 3 pages Quality Management Organizations Quality Management Organizations There are many organizations that can help a company implement a quality management program. Two of these organizations are the Malcolm Baldrige Award and ISO 9000:2000. Total quality management and supply chain management play significant roles to increase the organizational competitiveness power (Mahdiraji, 2012). Malcolm Baldrige Malcolm Baldrige is probably one of the

Related Essays

Quality Management Essay

559 words - 3 pages Journal #1: Quality Management Miché Jones Kaplan University MT435: Operations Management Professor Jason Jackson January 13, 2015 Journal #1: Quality Management Quality Tools Roberta S. Russell and Bernard W. Taylor III, authors of Operations and Supply Chain Management discussed quality tools and their importance to organizations. The authors conveyed that W. Edwards Deming, along with many other successful individuals who focused

Quality Management Essay

796 words - 4 pages Effects of Quality Management on Domestic and Global Competition Paper Effects of Quality Management on Domestic and Global Competition Paper Quality Management within any organization is important because it will guide the organization to success. The goal that the organization is looking to accomplish will heavily depend on what quality of service is offered to the customers. Managers, who provide quality service

Quality Management Essay 914 Words

914 words - 4 pages 1. What does the acronym SMART signify for measurement? Why are these characteristics important? As mentioned in the textbook, good data and good measurement system are the basis for the effective quality control as well as for quality improvement. Thus, a good measure is relatively important to quality management. The acronym SMART represents simple, measurable, actionable, related (to customer and optional requirements), and timely. A good

Quality Management Essay 683 Words

683 words - 3 pages “strategic plan” covering 5-year periods. Currently, the Plan for 2016-2020 is being developed and there are links for members and stakeholders (non-members) to get more information and make suggestions. References: Russell, R., & Taylor III, B. (2014). Operations and Supply Chain Management (8th ed.). Hoboken, NJ: John Wiley & Sons. Garvin, D.A. (1987). Competing on the Eight Dimensions of Quality. Retrieved from https://hbr.org/1987/11