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Psycho Essay

958 words - 4 pages

Emotional Intelligence Will Affect The Performance

The purpose of this study is to identifying how the emotional intelligence will affect the performance of staff at Jabatan Tenaga Kerja, Taiping. Due to the importance of the emotion, it was crucial for people to manage their emotions. In our study, we focused on controlling the emotions among staff at their workplace. Their daily routines include pressure, conflicts with peers, complaints from clients and work overload which make them becoming more tense and angry.
According to Hein (2007), he defined emotional intelligence as the intrinsic potential to feel, use, communicate, recognize, remember, describe, identify, learn from, manage, ...view middle of the document...

He considered social intelligence as the capability to understand and manage men, women, boys and girls for interaction and establishment of human relations. In 1952, Wechsler suggested that in addition to IQ there are other factors that influence individual's effectiveness and performance. According to review the studies of emotional intelligence (EI) as a new and important issue has been seriously and continuously commenced since late 20th century for example, (Bar-On, 1988) and Gardner (1983). According to Goleman (1998), he indicated that although IQ determines scientific progress and professional success, its contributions in this regard is less than 20%. He indicated that emotional intelligence is the most important characteristic to separate superior managers from average managers. Based on Goleman (1998) theoretical framework of emotional intelligence, it reflects how an individual's potential for mastering the skill of individual competencies that is self-awareness, self management and social competencies translates into on-the-job success. EI is a general word that associates effective performance. It can be considered as the ability to understand and control self emotions and feelings towards decisions making and communication activities.
Based on Goleman (1998) findings, those individuals with high EI know how to control and direct their own and others' emotions and feelings. EI is a set of personal skills and talents to identify understand and control the feelings. Salovay and Mayer (1990) preferred that emotional intelligence is the ability to assess and control one's own and others' feelings and emotions, and to use this ability to guide others' thinking and actions. EI theorists have used different models for affective intelligence since late 20th century. Bar-On (2000), Salovay and Mayer (1990) and Goleman (1998) is the most famous researcher in this area. Regardless of similarities in these models, Bar-On has placed EI in the context of personality theory, specifically a model of well-being. The theory as formulated by Salovey and Mayer framed EI within a model of intelligence. And Goleman (1998) formulated his model based on theory of performance....

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