Principles of communication in adult social care settings
Identify the different reasons people communicate.
To express needs, to share ideas and information, to reassure, express feelings, socialise, getting to know one another, ask questions, share experience’s, give instructions, share opinions, give encouragement, show disapproval.
Explain how communication affects relationships in an adult social care setting
Being able to communicate is essential in any setting but in an adult social setting where some of the service users may have severe communication difficulties it is paramount that all forms of communication are able to be used for the good of the individuals. ...view middle of the document...
Good communication amongst staff and service users and carers ensures that the service user is never put in this distressing situation again and staff can help the service user to be as comfortable as possible under the circumstances.
2.1 Compare ways to establish the communication and language needs, wishes and preferences of an individual.
People communicate to show someone how they feel, to share their ideas, to tell someone what they need, to ask a question and to socialise with other people. Communication is very important because it helps build relationships with everyone. Communication helps to know how people are feeling, and to some extent to understand why they are feeling like this and what they want to do and prevents misunderstandings.
Each individual has their own way of communicating like using their own mother tongue, their own way of communicating because they can’t talk or hear properly or their own physical difficulties sometimes their age or gender plays a part. We need to know all about these things so we can respond to a person’s needs or wants, whether they are well or not. Communication methods could be talking, sign language (Singalong, Makaton, British sign language). Braille, tone of voice, body language, pictures, (TOBIES OR PECS) or even a translator.
Some people with learning disabilities suffer severe communication difficulties for example, Echolalia, where the person can’t answer a question merely repeats your question. So you have to find ways around this so that you are able to communicate effectively and facilitate their being able to communicate so instead of asking a question which requires an verbal answer ask the person to show you the answer for example, “which one is it, this or this, show me?”
2.2 Describe the factors to consider when promoting effective communication
There are lots of different factors to consider when promoting effective communication, such as the hearing ability of the person in which you are talking to, no point calling out to the back of someone if they are deaf/hard of hearing, they may need to see you mouth so they can lip read what you are saying or see your hands if you signing to them the sight as many people follow your mouth while they are being spoken to if they are hard of hearing, the tone of your voice help explain the reason for the conversation.
Getting down to close to the service user if they are in a wheelchair. The environment is also a massive contributor in helping promote effective communication, no point trying to have meaning communication if there is too much going on around you that could prove too distracting, perhaps getting away from distractions would be helpful i.e. go to a quieter room, office, bedroom etc.
To communicate effectively you must:-
Get the other person’s attention before you begin communicating with them.
Communicate clearly and directly so that you get your message across.
Adapt the way you communicate to a service...