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Prestige Telephone Company Essay

882 words - 4 pages

Chapitre 2

La diversité dans les organisations

Dans ce chapitre , nous observerons de quelle manière les organisations s’efforcent d’exploiter au maximum les contributions potentielles d’un effectif diversifié . Nous montrerons aussi comment les caractéristiques démographiques , telles que l’appartenance ethnique et les différences individuelles en termes de compétences , influencent les performances et la satisfaction de l’employé .

1. La diversité

La diversité est devenue en quelques années un enjeu important pour l’entreprise

La diversité est un outil de communication pour l’entreprise qui comprend que les pratiques et les attentes de ses clients changent et se ...view middle of the document...

Elles reflètent pour l’essentiel une diversité de surface qui ne tient aucun compte des pensées et des sentiments , conduisant les employés à se percevoir les uns les autres par le biais de stéréotypes et de présupposés . Cette « diversité de surface » correspond en fait à une diversité que nous pouvons appeler « catégorielle » car elle ne renvoie qu’à la simple appartenance à des catégories sociales . Or quand les gens apprennent à se connaître , les faits ont montré qu’ils s’inquiétaient beaucoup moins des différences démographiques dès l’instant où ils se voyaient partager d’autres caractéristiques plus importantes , comme la personnalité ou les valeurs – ce qui constitue la diversité profonde . Cette « diversité profonde » renvoie , elle à des différences non fondées sur des appartenances à des groupes sociaux mais plutôt liées à l’histoire de vie de la personne ( éducation ,valeurs , idéologie , personnalité … ) . Elle pourrait s’appeler « diversité biographique » . De fait , celle-ci s’appuie sur des différences de compétences dans les sens le plus large du terme ( compétences intellectuelles , affectives , sociales …)

1.3. La discrimination

Discrimination – Constatation d’une différence des objets ou des personnes , on parle souvent de discrimination « abusive » , laquelle consiste à se comporter verbalement ou non envers des individus sur la base de stéréotypes associés à leurs groupe social .

2. Les caractéristiques sociodémographiques

Caractéristiques socio-démographiques – Caractéristiques individuelles objectives et directement disponibles dans le dossier de l’employé , comme l’âge , le sexe ou l’ancienneté . Ces caractéristiques sont représentatives d’une diversité catégorielle .

2.1. Âge

2.2. Sexe

2.3. Appartenance ethnique

2.4.Autres caractéristiques socio-démographiques

- Ancienneté
-...

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