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Personnel Quality Management Essay

2118 words - 9 pages

PES INSTITUTE OF TECHNOLOGY

PERSONNEL QUALITY MANAGEMENT

Term Paper

DEEPAK.M.S (1PI11MBA47)
4/23/2012


CONTENTS
1) Introduction -------------------------------------------3
2) Objectives pertaining --------------------------------4,5
3) Sources of data collection ---------------------------6
4) Review of literature ----------------------------------7
5) Findings ------------------------------------------------8
6) Conclusion ---------------------------------------------9,10
7) ...view middle of the document...

It is also concerned with the behavioral, emotional and social aspects of personnel.
2) It is concerned with the development of human resources. It optimizes knowledge, capability, skill and potentialities towards attaining both employee and organizational goals.
3) Personnel management covers all levels and categories of the management. It covers both organized and unorganized employees.
4) It applies to employees in all types of organizations in the world (industry, trade, service, commerce, economic, social, religious, political and government departments).
5) Personnel management is a continuous process requiring constant reviewing, up gradation and integration.
6) It aims at attaining the goals of an organization individuals working therein and society in an integrated way.
7) Personnel management is a responsibility of all line managers and a function performed by staff managers across the organization.
8) It is concerned mostly with managing human resources at work.
9) Personnel management is the central sub system of an organization and it permeates all types of functional management, production management, marketing management and financial management.
10) Personnel management aims at securing unreserved cooperation from all employees in order to attain predetermined goals.
Quality management:
The term quality management has a specific meaning with many business sectors. The specific definition which does not aim to assure good quality by the more general definition, but rather to assure that an organization or product is consistent, can be considered to have four main components: quality planning, quality control, quality assurance and quality improvement. Quality management is focused not only on product/service quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality.
Principles:
Quality management adopts a number of management principles that can be used by top management to guide their organizations towards improved performance. The principles include.
1) Customer focus: since the organizations depend on their customers, therefore they should understand current and future customer needs, should meet customer requirements and try to exceed their expectations of customers. an organization attains customer focus when all people in the organization know both the internal and external customers and also what customer requirements must be met to ensure that both internal and external customers are satisfied.
2) Leadership: leaders of an organization establish unity of purpose and direction for it. They should go for creation and maintenance of such an internal environment, in which people can become fully involved in achieving the organizations quality objective.
3) Involvement of people: people at all levels of organizations are an essence of it.
4) Process approach: the desired results can be...

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