BE,MBA,MPhil PGDM –IIMB PhD
We all desire those who seem to have the natural ability to enter an unfamiliar social situation and begin to engage others in conversation. The desire to be recognized, to feel important and appreciated is all- powerful. And the more important you make someone feel, the positively they will respond to you
A small restaurant sat on the side of a picturesque Ooty hill, half way between the cities of Bangalore and Mangalore. One night, a traveller checked in. “Where are u travelling to?” asked the restaurant keeper. “I‟m from Bangalore and am going to live in Mangalore ” ...view middle of the document...
THIS ENTIRE PRESENTATION IS DIVIDED IN THREE PARTS
The importance of feeling (Sec A)
important People skill
people’s interest is in themselves Nature’s law of equal returns (Sec B) (Sec C)
FUNDAMENTALS OF HUMAN NATURE
1. The importance of feeling important. a) The greatest need of human nature are to feel important, to be recognized and be appreciated. b) The more important you make someone feel, the more positively they will to you .
2. People’s primary interest is in themselves
a) you should talk about them never you or yours.
you should talk about Their feelings Their family
Their status Their needs
3) Nature’s law of equal returns a) Whatever you give out, you will receive back in multiples sometime, somewhere
SEC-A MAKING PEOPLE FEEL IMPORTANT
How to give sincere compliments
Compliment a person‟s behavior, appearance or possessions. Say what you like and tell them why you like it. Begin with the person‟s name. If someone compliments you, accept it, thank them and explain why you‟re grateful for the compliment.
How to listen effectively
Use „active listening‟. Paraphrase what the person said and feed it back to them, starting wit the word „you‟. Don‟t interrupt the speaker. Stick to the subject. Let them finish what they‟re saying. Use minimal encouragers.
How to say ‘Thank you’
Say your thanks clearly and distinctly. Look at and touch the person you‟re thanking.
Use the person‟s name.
Send a written thank you note.
How to remember peoples’ names Repeat the name. Turn their name into an object. Imagine the object interacting in a ridiculous situation with their most prominent feature.
SEC-B HOW TO BE GREAT CONVERSATIONALIST
How to talk with the people
people are primarily interested in themselves.
Remove the words „I, Me and Mine‟ from your vocabulary and replace them with „you‟ and „yours‟.
How to ask great questions
Ask open-ended question.
Begin with: „how?‟, „why?‟, „In what way?‟ „tell me about….‟
How to start a conversation Start the conversation by talking about either the situation or the person. Open with a question.
How to keep a conversation going Use bridges such as: „for example?‟ „so then…?‟, „therefore?‟, „then you…?‟, „which means…?‟
How to keep others interested in your conversations
Discuss only what they want and show them how to get it using your solutions.
How to make people feel instantly positive about You Smile at everyone. A smile communicates “I‟m happy to see you and I accept you”.
How to empathize with people
Tell others you know how they FEEL and that others have FELT the same way. Then explain the solutions they FOUND.
How to be agreeable with everyone Agree with the truth of a criticism. Agree with the critic‟s right to an opinion.
How to create positive ‘vibes’ about yourself
Be positive of who you are and what you do.