Armstrong and Baron (2004) explain performance management as a management process that manages individuals and teams so that high levels of organisational performance can be attained. Further more, performance management also establishes a shared understanding about what is required to be accomplished with an approach that leads and develops people. This approach also ensure the management and the people / teams / groups that the expected performance levels subsequently deliver expected organisational performance. In order to understand performance management further, following individual and team objectives have been defined from my work-based ...view middle of the document...
Referring back to my working experience, I assessed that one of many reasons of defining the objectives is to manage the performance of the team and the individuals so that organisational and business objective can be attained. Therefore, in order to illustrate the subject further through practical examples, following organisational, team and individual objectives have been defined:
Drawing on the above individual and team objectives, following responsibilities have been designed to attain the organisational objectives:
Strategic development of the organisation
Development of the organisation as a learning organisation (knowledge management)
Establishment and development of relationship of the organisations with the stakeholders
Team objectives (adapted by Bateman et al. 2001)
Meet performance targets as a team and not only as an individual.
Develop the team through shared learning process.
Establish and maintain communication within the team.
Establish and develop strong work-based relationship among the team members.
Deliver expected performance levels at individual level so that collectively, team performance levels are attained.
Achieve personal development, organisation and self- motivation.
Discuss problems and issues within a team as soon as the problem arises.
Share knowledge and experience, and teach skills to other team members where appropriate.
Team responsibilities (adapted by Bateman et al. 2001)
Synergising team through development of sense of purpose that is shared among the team members
Attaining team performance objectives through work- based activities and or throughput levels that are monitored on a continued basis.
Team development through sufficient training and development and along with development of competencies whilst demonstrating flexibility in the use of attained skills.
Sharing knowledge and experience with other team members through continuous communication and meetings.
Adapt innovation through seeking continuous ways of improving products and systems of work.
Create an awareness of high level of customer and stakeholder satisfaction, which is attained through meeting quality standards.
Individual responsibilities (While working as an account executive, my responsibilities were as described below
Execute jobs / tasks that have been allocated.
Construct positive relationships with the clients for reoccurring business.
Resolve the client issues to a high standard and with a professional manner within stringent deadlines.
Reply to client’s queries as appropriate and in case the queries couldn’t be answered, pass them on to the account manager.
Perform administrative duties relating to account such as billing / invoicing etc.
Learn and develop skills for the IT tools
Perform other administrative tasks such as assisting the account management in regular internal reporting.