P1 Explain The Role Of Effective Communication And Interpersonal Interaction In A Health And Social Care Context

1621 words - 7 pages

Communication is highly important, especially in an elderly care setting. It is useful in many different ways and situations, for example; if the service user had vision impairments, it is important that the professional speaks loud and clear pronunciation however not patronising in any way is making the service user feel uncomfortable. This gets important information, such as changes to medication, across clearly to the service user without them feeling uncomfortable or unaware.
Different contexts of communication are used in many different care setting situations such as;
*One to one – One to one conversations may take place between the service user and the member of staff. One to one ...view middle of the document...

If formal communication is not used in the correct environment, misunderstanding may occur, causing danger to somebody’s health. Appropriate language must also be used; Professional references, proper English without slang and clear consistent wording.
*Informal communication – Informal communication can be language containing slang and dialect. When working in an elderly care setting, the carers must act in an appropriate manner ensuring no offence to all staff members or service users. They need to work professionally, knowing when informal communication can be used. If it’s used in the wrong situations it can make service users (or other staff) feel as if they are disrespected and as if there not being taken seriously. Other clients however, may feel at ease. Over time the relationship between the carer and the service user will develop and the carer will get to know when formal and informal language should be used.
*Communication between professionals – communication between professionals is often informal however at the same time they must still demonstrate respect for each other and use formal language where necessary. To avoid barriers, formal communication is usually planned to make sure the speech is clear and understandable ensuring no harm is done to the service users.
Verbal and non-verbal:
Verbal communication consists of talking; one to one, group interaction, talking face to face, formality and tone. Non-verbal however may be used by those who have eye and speech conditions and hearing impairments etc. Types of non-verbal communication include;
*Braille – Braille is used by those who have visual impairments or those who are completely blind. It uses a set of dots raised from the surface) that are felt to determine letters and punctuation.
*Makaton – Makaton is a form of sign language and black and white images used alongside or next to simple chat. It’s often seen on children’s programmes in the corner of the TV; Makaton is mostly aimed at those who are deaf or have speech impairments.
*Written communication – Written communication is fairly important. It allows the professionals to transfer information written down permanently without barriers. It may also be useful for those who have issues with speech and impairments and those who generally have trouble with verbal communication. In an elderly care setting written communication may be used when dealing with issues linked with medication.
*Body language – Body language is a type of non-verbal communication. Different forms of body language including posture, appearance, head hand and eye movements, facial expressions, sounds, ways of talking and body contact. Body language says a lot about one person especially if the personality is considered shy and quiet. Body language may give off incorrect signals or signals may be misread. This could make communicating very difficult; however, most of the time, communicating with body language is an add-on to verbal speech. We...

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